Configuring Community Manager Reports

Community Manager Reports requires that you configure and enable the database, and then enable the analytics events before Jive can produce reports.

The Community Manager Reports feature is a free plugin that you can download from the Jive Community. To get started, see Getting Set Up. Once you configure Community Manager Reports, the Community administrator can access community activity reports and Group administrators can access group activity reports.

To configure Community Manager Reports:
  1. Configure the Analytics database.
  2. Enable the Analytics database.
  3. Enable all analytics events.

Configure the Analytics Database

You need identify the Analytics database so Community Manager Reports can use it to collect data. Complete the database form in the Admin Console by providing the Analytics database that you want to use.

Fastpath: Admin Console: System > Settings > Analytics > Database

To configure the database:

  1. Select the preset database type and use the information prefilled into the Database URL and Driver Class fields. Make sure you change [host-name] and [database-name] to their actual values.
  2. Enter the database user name and password so Jive can establish a connection to the database. As with the core database user, the analytics database user should be able to create and modify schemas, and they have permission to select, insert, update, and delete queries.
  3. Use the defaults for Minimum Database Connections, Maximum Database Connections, and Connection Timeout fields. You can adjust these fields to fit your community's specific needs later, if necessary.
  4. Click Test Connection to see if Jive can make the connection to the database.
  5. Click Save.
Note: Your data for these reports begins accumulating when you enable the analytics database, which means you cannot capture data from before this happens.

Enable the Analytics Database

Once you configure the analytics database, the buttons for enabling and disabling the database become clickable.

Fastpath: Admin Console: System > Settings > Analytics

Click Enabled to begin accumulating data from Jive in the Analytics database.

Enable All Analytics Events

Once the Analytics database is configured and enabled, you need to enable all analytics events.

Fastpath: Admin Console: System > Settings > Analytics > Events