Configuring Jive for OCS/Lync

You can use the OCS/Lync Integration settings to set up and manage the connection between Jive and a CWA server.

Fastpath: Admin Console > System > Settings > OCS/Lync Integration

To set up a connection:

Provide the Communicator Web Access URL, Username, and Domain for your CWA server. Note that your password will be sent to the CWA as plain text and will not be encrypted. Although you can use any OCS/Lync user to create this connection, you should create a dedicated dummy user. The dummy user does not need to have admin rights to either CWA or Jive.
Click Connect.

Synchronizing OCS/Lync Users

You can also use the OCS/Lync Integration settings to synchronize any users who have not been properly resolved between OCS and Jive.

Fastpath: Admin Console > System > Settings > OCS/Lync Integration

To use Jive with OCS/Lync, users need to use the same email address in both Jive and OCS/Lync. To show a user as available for chat, Jive sends a request to the CWA server using the Jive email address. If no matching user with that email address is found, no availability information will be displayed for the user in Jive until the user's identity can be resolved.

To attempt to sync any users that have not been resolved:

Click the Unresolved Users link under Diagnostics.
Click Re-Sync for any user you want to try and resolve. If you can't find a user in the list, you can use the Search field to filter the list.