Client Installation

You can allow users to install the client program themselves from the Tools menu in the community, or use an MSI to push it to their desktops.

You can allow end users to install the client program manually from the Tools page in Jive or directly from YourCommunityURL/artifact/download/office.exe. You can also push the client to user desktops in either enabled or disabled mode. Download the MSI from YourCommunityURL/office/download/office.msi, or select System > Settings > Jive for Office > Client Binaries to find the MSI.
Note: If you're pushing the client to desktops using the MSI, make sure you ensure the client meets the minimum system requirements. The MSI will not verify the requirements.

Resetting the Binaries

If you need to make sure you have the correct version of the client binaries on your server (so client users can get the correct version of the client), use the following steps.
  1. In the admin console, click System > Settings > Jive for Office > Client Binaries.
  2. Check to see what version you'll be reverting to. You'll see the Jive for Office client version you currently have installed on your servers displayed, with a button prompting you to replace your installed client binaries with the latest build of the client software. If you want your users to be prompted to install the latest client version next time they log in, click the button. You should see the new version displayed, and the button will go away.
  3. If you don't succeed in updating the binaries to the correct version this way (for example, if the update appears to succeed but your users can't download the client from the Tools page), you can try clicking the Reset Binaries button on the Advanced tab. Keep in mind that this will also reset the binaries for the Jive for Outlook client. Resetting the binaries deletes the binaries posted on your server. They can be recovered using the auto-update setting.