Use the Jive Mobile Connection Setup form in the Admin Console to configure your connection to the Jive Mobile Gateway.
The Jive Mobile Gateway connection establishes mobile access to your community. Depending on how your community is configured, access to it may require providing the appropriate credentials to log in.
To understand how to set up delegated authentication for mobile, see Configuring Delegated Authentication in the core Jive documentation.
Use the following table to help you complete your Jive Mobile Connection Setup form. Once you complete this form, your Jive hostname becomes registered and mobile clients can use it to access your community. Once you register a hostname, it can only be changed by deleting your entire mobile configuration and going through the registration process again. To delete your entire mobile registration, click the Delete Registration link in the Connection Setup page after you register. If you need to move a mobile instance, be sure to read Moving a Mobile Instance.
| Field | Description |
|---|---|
| Mobile URL | Enter the URL that mobile users (iOS, Android, BlackBerry) can type into their
browser to access your community, such as https://widgetco.jive-mobile.com.
Your hostname within the jive-mobile.com domain must adhere to the following criteria.
Note: We currently do not support full custom domains, such as
mobile.widgetco.com.
|
| Gateway Access URL | Enter the publicly accessible URL that the Jive Mobile Gateway can use to access your community. If your Jive community is on the Internet, use the normal URL, for example https://jive.widgetco.com. When registering a private community to use the Mobile module, you may need to use an IP address instead of a hostname, which is common with private communities that are only available from within your corporate network, and do not have a hostname that can be resolved on the Internet. The Jive Mobile Gateway is on the Internet and private communities need to allow the Jive Mobile Gateway to access the community, whether it be by providing the IP address, setting up a channel, making firewall configuration changes, or setting up a public hostname. We recommend you use a secure protocol (HTTPS) whenever possible. |
| Community Name | Requires the name of your community. Mobile device users will see this name when the community displays informational messages and errors. |
| Support Email Address | Requires the email address that you want mobile device users to email for first-level support issues, such as help with configuration. Jive will not send automated messages to this address. This email will only be used to pre-populate mailto: links that, when clicked, open the mobile email client. |
| SSL Certificate Checking | Select to enable strict validation. Enabling strict validation requires the
following from your Jive community:
|
| Mobile Client Redirect (for phones and tablets) | This setting controls which URL mobile clients are redirected to when they
request the standard desktop Jive URL. None of these
settings interfere with non-mobile community usage.
|