Configuring Discussions for a Space

Within a space, you can configure discussion settings related to threads marked as questions. These settings govern how alerts should be sent for questions that remain unanswered.

Fastpath: Admin Console: Spaces > Settings > Discussion Settings
Note: For application-wide discussion settings, be sure to see Configuring Discussions Application-Wide.

Enabling email alerts for open questions. Choose "Enabled" to have an email sent when a thread marked as a question has remained open (unanswered) for the period of time you specify. You might want to enable alerts if you want to make sure that questions get prompt responses. If you enable this, be sure to enter the recipient's email address. With this enabled, email will be sent to the people whose addresses you give in the Email Addresses box.

Specify an open question age value that makes sense for your community. If it's a very active community, you might want to make this shorter.