Preparing to Connect to Jive-Hosted Services

To ensure a successful installation, you need to make sure you can connect successfully to several component services that are hosted by Jive.

In addition to the core components of Jive that you install on your own servers, running Jive requires connections through your firewall to the Apps Market service, the Recommender service, and, if you use them, the Mobile Gateway, Search and Video services. The following sections provide the ports and addresses you'll use when ensuring your firewall can access the correct ports and domains for these services. They also provide some pointers for successful setup.

General Best Practices

For all these components, you need to ensure that your proxy server is configured to access resources outside the firewall. See Connecting Through a Proxy Server for more information.

Recommender Service

Make sure your Activity Engine servers can connect through the firewall using the following settings.
Component Port(s) Direction Domain(s) or IPs
Jive Genius Recommender Service (Activity Engine) TCP port: 7020

JMX port: 7021

443

Open in.genius.jivesoftware.com, out.genius.jivesoftware.com
After installation is complete, you can check the status each Activity Engine's connection to the Recommender service using the Activity Engine page in the Admin Console. Navigate to System > Settings > Activity Engine and check the Recommender column of the Activity Engine Overview table.

Note that if you relocate an instance by changing the jiveURL, and you then enable and disable the Recommender on that instance, the Recommender restarts with a new ID for the instance. Recommendations from before the jiveURL changed will be lost.

Search Service

With an on-premise installation, you can choose from either Jive Cloud search or On-Premise Search. The Jive Cloud Search offers socially contextual search, and requires a simple support case to whitelist your IP Addresses. Jice Cloud and Hosted both use Cloud Search. For more about the benefits of Jive Cloud Search, see About Cloud Search.

On-Premise Search uses the On-prem search service installed in your Jive environment.

The following table shows which ports and domains are required so the web application nodes can contact the Search service:

Component Port(s) Direction Domain(s) or IPs
Cloud Search Service 443 Outbound from Jive instance directory-service.phx1.jivehosted.com or directory-service.ams1.jivehosted.com
On-Premise Search Service 30000 Open localhost
You can check the status and connection to the Search service using the Search page in the Admin Console. Navigate to System > Settings > Search You can also use the Admin Console's Search page to make changes to the location or type of Search service. If you change the type of search service (Cloud Search or On-Premise Search), you need to perform a full index rebuild.

Apps Market Service

Make sure the following ports and domains are enabled so the web application nodes can contact the Market.
Component Port(s) Direction Domain(s) or IPs
Jive Apps Market none n/a market.apps.jivesoftware.com, gateway.jivesoftware.com, apphosting.jivesoftware.com, developers.jivesoftware.com
After you complete your Jive installation, make sure you have enabled the legacy REST services under System > Settings > Web Services > Legacy Web Services and the Core API under System > Settings > Web Services > Core API. Complete instructions for setting up and troubleshooting your connection to the Apps Market service can be found under Setting Up Apps.

Note that if you relocate an instance by changing the jiveURL, and you then enable and disable the Apps Market on the instance, the Market restarts with a new ID for the instance. Installed Apps from before the jiveURL changed may be lost or work incorrectly. The correct path is to relocate the instance with the Market enabled, so that the ID remains the same.

Mobile Gateway

If you plan to have your community members access the community with Jive Mobile, you'll need access to the Jive Mobile Gateway. Make sure the following ports and IPs are enabled so the web application nodes can contact it.
Component Port(s) Direction Domain(s) or IPs
Mobile (all locations, including EMEA) 443 if you use SSL, 80 if not Inbound to Jive instance out.jive-mobile.com (204.93.64.112)
Mobile (all locations, including EMEA) 443 Outbound from Jive instance gateway.jive-mobile.com (204.93.64.255 and 204.93.64.252)
Mobile (EMEA only) 443 if you use SSL, 80 if not Inbound to Jive instance 204.93.80.122

Jive Present

Jive Present provides specified community users access to the Jive Present for iPad application.
Component Port(s) Direction Domain(s) or IPs
Jive Present 443 Inbound to Jive instance 188.93.102.111

188.93.102.112

188.93.102.115

188.93.103.35

188.93.103.36

188.93.103.37

Video Service

Setting up the firewall for Video is complex. For complete information, see the full Video documentation, especially Setting Up Your Firewall.