Managing the Deployment License

The license you received when you purchased Jive enables the features included in your purchase, keeping your community running and available to your users. The terms of the license are based on your community's allowed usage (number of page views or users, for example), the duration of your license, and the modules your license supports.

You manage the license by regularly sending reports that summarize your community's usage level, and by updating your license with the key you receive in return. Because these reports are essential in evaluating your community's usage against the terms of your license, they're a required part of managing your license.

You can view your license type, version, capacity, current usage (how many users you're currently supporting), and license creation and expiration dates in the Admin Console.

Fastpath: Admin Console: System > Management > License Information
On the Overview tab you'll find:

Use the Manual Reporting and Confirmation tab to submit your license report manually. For more on license reporting, see the section below.

Resolving License-Related Issues

Licenses expiration reminders and warnings for the core application and modules occur by default as follows:

If your community is disabled (because, for example, you forgot to send the license report), contact Jive Software for a resolution.

Note: The Jive core application and any modules that you have purchased and added on have different licensing time frames. You will receive a number of notifications that the license has expired before the core application or module will be disabled. In the case of a module, only the module will be disabled, not the core application.

Your community might be partially disabled for the following reasons (after repeated attempts to warn you):

License Reporting

Through regular reporting, you manage your license by validating your community's usage against the usage level your license allows. With each report, you receive an updated license confirmation key. As described below, you can send your reports automatically or manually.

Note: A report is required within the first 14 days of starting the application for the first time.

Data Included in a License Report

The license report includes usage information collected by the application. You can preview what's contained in the usage report by going to the Manual Reporting tab on the License Information page in the Admin Console.
  • Number of page views (total count for all time).
  • Number of users who have logged into the system at least once.
  • Total number of users.
  • Date and time of the report.
  • The following is included for each entitlement (licensable unit of functionality), including modules, centers, features, or marketplaces.
    • Number of registered users related to the entitlement.
    • Total number of users related to the entitlement.
    • Number of page views related to the entitlement.

If you choose, your license report can include information about the health of your community. You enable this by editing the License Reporting Options and selecting the Enable Community Health Reporting check box.

Your community health information would include the following:
  • This information is intended to provide aggregate calendar monthly values, so each measure is over the calendar month within which the activity took place.
  • A count of the distinct users who have triggered an activity event (such as reading content, creating content, replying/commenting, updating their status, editing their profile, and so on).
  • The content points for the month for the entire instance, which is a point sum of discussions, documents, and blog posts.
  • The collaboration points for the month for the entire instance, which is a point sum of comments, tasks, and replies to threads.
  • The average total number of connections per user.
  • The average number of status updates per user.

Enabling Automatic Reporting

Automatic usage reporting is the easiest way to keep your community up-to-date and running smoothly. You can preview what's contained in the usage report by going to the Manual Reporting and Confirmation tab on the License Information page in the Admin Console and clicking Preview Report.
Note: You're encouraged to use this feature to avoid the trouble of remembering when to send a report. When you fail to send a report, your community may be adversely affected.

When you enable automatic reporting, the application sends a current report to Jive Software on the first day of each month. If the send is unsuccessful, you will receive an email with tips on what to do next.

To enable automatic reporting:
  1. In the Admin Console, go to System > Management > License Information and enable Automatic Reporting under the License Reporting Options.

Reporting Manually

You can send your license report manually by using the Admin Console. You'll need to send a current report once per quarter. System administrators will be reminded via email and the Admin Console that a report needs to be sent.

Fastpath: Admin Console: System > Management > License Information
  1. Enable Manual Reporting under the License Reporting Options.
  2. Go to the Manual Reporting and Confirmation tab and click Download License Report to download a text version of your license report. Save that text file. (The file contains the report in a signed base 64-encoded format. To see the information that the text includes, click Preview Report.)
  3. Upload the text file at https://license.jivesbs.com.
  4. After Jive validates the report, copy the text of your new license confirmation key. If the report isn't validated, use the information provided to contact Jive Software.
  5. In the Admin Console, under License Confirmation, paste the contents of the license confirmation key you copied, then click Confirm.