If you have search-specific issues, you can use this troubleshooting section to help you out.
Issues Searching Jive from SharePoint
If you have issues searching Jive from SharePoint, then try the following:
- If you don't see the Jive tab in SharePoint search, verify that the federated search
feature is activated. For more information, see SharePoint-Side Installation.
- Using the Diagnostic tab, verify that the user can communicate with Jive. For more
information, see Diagnosing
Connection Problems.
Issues Searching SharePoint from Jive
If you have a problem while searching SharePoint from Jive, then try the following:
- If you get a "Couldn’t retrieve search results" message, you can resolve it using this SharePoint article.
- Check your browsers. In Internet Explorer, you should make sure your security settings
allow Jive. In Chrome, make sure the popup blocker allows popups.