Uninstalling the Jive SBS SharePoint Connector

The following procedure will not remove your existing SharePoint web parts and related settings. However, it will render the web parts unusable. If you subsequently install the connector, the prior settings are retained.

If you use the installer to uninstall the features and subsequently install the features to only a subset of the site collections, it will activate the features on site collections not chosen the second time around if they were chosen the first time and the web application for the feature was also chosen. If you manually deactivate the features before uninstalling with the installer, they will not be activated the next time the installer runs unless chosen during the install.

To uninstall the SharePoint Connector:

  1. Download the Jive SharePoint Connector and extract the package to a desired location on your environment (such as a new folder on the Desktop of the SharePoint server).
  2. Open the new folder from step 1 and click Setup_Jive.SharePoint.exe.
  3. If you are running Windows Server 2008 and you're prompted by the Open File - Security Warning dialog box, click Run.
  4. In the Jive SharePoint Connector dialog box, click Next.
  5. In the System Check dialog box, if all prerequisites pass, click Next (otherwise see Special Cases ).
  6. In the Repair or Remove dialog box, click Remove to retract the current solution, then click Next.
  7. In the Uninstalling dialog box, allow the removal to complete, then click Next.
  8. Review the status of the uninstall and click Close.

Troubleshooting Uninstallation

If you get an error message

If you get an error during the uninstall, remove the following line of code from the C:\Inetpub\wwwroot\wss\VirtualDirectories\<port>\web.config SharePoint file where "<port>" is the port that web site runs under on the server.

<add name="JivePageController" type="Jive.SharePoint.Services.HttpModules.JiveSharePointHttpModule,Jive.SharePoint.Services,Version=1.0.0.0,Culture=neutral,PublicKeyToken=9df0a1232f502088" />
Note: Look for the previous line of within <system.web> and <httpModules>.

If you find this line in the web.config file, and you can't find the Jive.SharePoint.Services.dll in the Global Assembly Cache (C:\Windows\Assembly), SharePoint will be unaccessible for that web application