The license you received when you purchased Jive SBS enables the
features included in your purchase, keeping your community running and available to your
users. The terms of the license are based on your community's allowed usage (number of
page views or users, for example), the duration of your license, and the modules your
license supports.
You manage the license by regularly sending reports that summarize your community's usage
level, and by updating your license with the key you receive in return. Because these
reports are essential in evaluating your community's usage against the terms of your
license, they're a required part of managing your license.
The admin console lists your license type and version, capacity, current usage (how many
users you're currently supporting), and license creation and expiration dates. Click
Update License to display a box into which you can paste your license key.
Admin Console: System > Management >
License Information
On the
Information & Quotas tab you'll find:
- Basic license information, such as your license ID, the number of members in
your server cluster, and so on.
- A means to submit your license report (such as by doing it automatically).
- A list of the application components you're licensed to use, along with details
about when their licenses are due to expire, how much of your quota for each
you've used, and so on. You can click a component's title to view more
information about it, including its usage.
- Important messages about lapses in compliance with license terms.
Use the Manual License tab to submit your license report manually. For more on
license reporting, see the section below.
Resolving License-Related Issues
The application includes a feature for warning you when the usage level allowed by
your license is being exceeded. In extreme cases, the community can be partially
disabled by Jive. This disabling will cause the community to be inaccessible to all
users but administrators, who will still be able to resolve the licenseing issue.
This typically won't happen until after you've received a number of warnings about
the issue. These warnings will display on all pages for system administrators and
space administrators (end users won't see them). And if your community is disabled
(because, for example, you forgot to send the license report), you can contact Jive
for a resolution.
Your community might be partially disabled for the following reasons (again, usually
after repeated attempts to warn you):
- Your subscription has expired.
- Your community's usage has exceeded what your license allows.
- You fail to send a license report.
- Jive remotely locks the community.
License Reporting
Through regular reporting, you manage your license by validating your community's
usage against the usage level your license allows. With each report, you receive an
updated license confirmation key. As described below, you can send your reports
automatically or manually.
Note: A report is required within the first 14 days of starting the application for the
first time.
Data Included in a License Report
The license report includes usage information collected by the application. You
can preview what's contained in the usage report by going to the Manual
Reporting tab on the License Information page in the admin console.
- Number of page views (total count for all time).
- Number of users who have logged into the system at least once.
- Total number of users.
- Date and time of the report.
- The following is included for each entitlement (licensable unit of
functionality), including modules, centers, features, or
marketplaces.
- Number of registered users related to the entitlement.
- Total number of users related to the entitlement.
- Number of page views related to the entitlement.
If you choose, your license report can include information about the health of
your community. You enable this on the License Information page by selecting the
Enable Community Health Reporting check box.
Your community health information would include the following:
- This information is intended to provide aggregate calendar monthly
values, so each measure is over the calendar month within which the
activity took place.
- A count of the distinct users who have triggered an activity event (such
as reading content, creating content, replying/commenting, updating
their status, editing their profile, and so on).
- The content points for the month for the entire instance, which is a
point sum of discussions, documents, and blog posts.
- The collaboration points for the month for the entire instance, which is
a point sum of comments, tasks, and replies to threads.
- The average total number of connections per user.
- The average number of status updates per user.
Enabling Automatic Reporting
Automatic reporting makes it easy for you send information that's required to
keep your community up-to-date and running smoothly. You can preview what's
contained in the usage report by going to the Manual Reporting tab on the
License Information page in the admin console.
Note: You're encouraged to use
this feature in order to avoid the trouble of remembering when to send a
report.
When you enable automatic reporting, the application sends a current report on
the first day of each month. If the application is unsuccessful in its attempts
to send your license report, your community's system administrators will receive
an email with tips on what to do next.
To enable automatic reporting:
- On the admin console License Information page, click the Information & Quotas tab.
- Under License Info, select the Automatic License Reporting
Enabled check box.
Reporting Manually
You can send your license report manually by using the admin console. This is
merely a matter of downloading from the community a text file that contains the
reported information, then uploading the contents of the file to Jive for a new
license confirmation key. You'll need to send a current report once per quarter.
Note: System administrators will be reminded via email and the admin console that a
report needs to be sent.
To send a license report manually:
- On the admin console License Information page, click the Manual Reporting & Confirmation tab.
- In step 1 on the page, click Download License Report to get the
report text summarizing your application's usage.
The file contains
the report in a signed base 64-encoded format. To see the
information that the text includes, click Preview Report.
- In step 2, under Upload License Report file, click the URL
provided to reach a page where you can upload your report file.
- In the page that displays, upload your report file.
- After Jive validates the report, copy the text of your new license
confirmation key from the box displayed.
If the report isn't validated
for some reason, use the information provided to contact Jive
Software.
- In the admin console, under License Confirmation, paste the
contents of the license confirmation key you copied, then click Confirm.