Setting Up Jive Market Engagement

Setting up Jive Market Engagement includes getting and registering the feature software. After you've got it running, you'll start assigning the roles needed to manage it.

To get going with market engagement, you'll first need to:

Get the Jive Market Engagement plugin. The plugin adds the feature functionality (though you'll still need the license to use it). For more about downloading the plugin, contact your sales representative. Once you have the plugin, you'll find information about installing it in Adding and Removing Plugins.
Apply a deployment license that enables you to use the feature. For more about managing licenses, see Managing the Deployment License.
Register to use the Social Media Console. When you received a license that support Jive Market Engagement, you also received information you can use to gain access to the Social Media Console included with Jive Market Engagement.
After the feature is running, you'll likely want to begin assigning community members to administrative roles that will allow them to create markets, delegate to market experts, and so on. For more information, see Managing Roles and Markets.

After you've got Jive Market Engagement running, you'll want to create a presence for your team in the application.

Enabling the Social Media Console

The Social Media Console is another application connected to your community. A social media expert launches the Console from within market-related UI, such as the Market Summary page or a page related to a specific market.

Note: For more on roles such as social media expert and market expert, see Managing Roles and Markets.

You can configure communication between your community and the Social Media Console application by using the Jive SBS admin console. Note that this feature of the admin console will be available only if you have a valid license that supports the Jive Market Engagement feature.

Admin Console: Marketing and Sales > Setup > Market Engagement

When you received your license, you should have also received a customer ID and shared key. You use these to configure a connection between your community and the Social Media Console (which is a separate application). Along with these you'll need to enter the URL at which your community can be reached by REST web services calls from

Enter the information in the boxes provided, then click Test to confirm communication with the Social Media application. After a successful test, click Save to save your settings.

Setting	Description
Customer ID	An unique identifier for your community.
Shared Key	A password of sorts for access to the Console.
Endpoint URL	The URL at which this community can be reached by the Console.

Managing Market Summary Visibility

The Market Summary page lists and provides access to all of the markets in the community. Be default this page is displayed as a tab along with tabs for the All Content and Your View pages -- in other words, it can be the first thing people see when they log in to the community. You can set which community members this page is displayed for. For example, you might want to restrict page access to a user group made up of people in the community who do market-related work. For others, the Market Summary tab will not be visible.

Note that access to the markets themselves is specified separately. Market access is determined by permissions set for the place (such as a space) the market is in.

You can set access to the Market Summary page from the admin console.

Admin Console: Marketing and Sales > Setup > Market Summary Access

To set access for the Market Summary page, in the admin console go to the Market Summary Access page.

On the page, under Groups with access, assign permissions to user groups:
- To assign permissions to a user group not yet listed:
  1. Click Add group.
  2. Enter the name of the user group to add.
  3. Click the Add Group button.

Getting Set Up

Enabling the Social Media Console

Managing Market Summary Visibility