Diagnosing SharePoint Integration Issues from Jive

Viewing Defined System Properties

Look for the list of system properties in Admin Console: SharePoint Diagnotsics > SharePoint Properties. These system properties are defined, supported by Jive and closely related to SharePoint. For example, if you've set the sharepoint.document.migrateToSharePointOption property to disable the Migrate to SharePoint feature, you'd see it listed. There are a few Jive System Properties you might see listed, such as jiveURL or jive.usernames.case.insensitive.

Note: For Jive systems that integrate with SharePoint, the Jive system property jive.usernames.case.insensitive must be set to true or not be specified, which defaults to true.

For a list of system properties related to SharePoint integration, see System Properties for SharePoint.

Testing User Connectivity and Search Across Sites in a SharePoint Location

You can discover which SharePoint sites in a location a user has access to, and how search in those sites will respond for the user.

To test user access to SharePoint locations:

Navigate to Admin Console: System > Settings > SharePoint Connector > Diagnostics and then find the name of the SharePoint location you want to test.
To the right end of the location's row in the list, click Diagnose.
In the Diagnose Location dialog box, in the Location dropdown, ensure that the location you want to test is selected.
In the Test a user box, enter the Jive username for the user whose connectivity you want to test.
Test with that username:
- To verify that the user has an account on sites in the location, click Check account. A message will indicate whether a account for the user was found.
- To see if a search as that user will return results from sites in the location:
  1. Click Search as user.
  2. In the Searching as box, enter a phrase to search for.
  3. Click Search. A message will indicate how many results were returned by the search.

Testing User Visibility Into Sub-Sites

You can check to see what a Jive user can see in a SharePoint site and their sub-sites.

To test user visibility into a site:

Navigate to Admin Console: System > Settings > SharePoint Connector > Diagnostics and then find the name of the SharePoint location with sites you want to test.
At the left end of the location's row in the list, click the location's name.
Under the location's name, in the location details box that appears, locate the name of the site you want to test. If the site list is a long one, you can shorten the list by entering part of the site's name in the Filter Sites box.
Click the site's name.
In the Diagnose dialog box, in the User name box, enter the username of the user whose access you want to test, then click Get sites.
A message will indicate whether that user has access to sites in the location. If the user has access to sites in the location, the sites will be listed in the dialog box.
If the user has access to sites, under Select a site click the name of the site you want to test.
Note that if the site has sub-sites, you'll be able to access those by clicking the >> symbol next to the site's name. Click << to navigate back upward through the site hierarchy.
In the Lists box, note the lists for which the user has access.
In the Lists box, click a list name to get a list of the views for which the user has access.
Click Test to view a message indicating the number of items in the view for which the user has access.

Diagnosing Integration Issues

Viewing Defined System Properties

Testing User Connectivity and Search Across Sites in a SharePoint Location

Testing User Visibility Into Sub-Sites