Preparing to Connect to Jive-Hosted Services

To ensure a successful installation, you need to make sure you can connect successfully to several component services that are hosted by Jive.

In addition to the core components of Jive that you install on your own servers, running Jive requires connections to the Apps Market service, the Recommender service, and, if you use them, the optional Mobile Gateway and Video services. You'll also need to connect to the licensing server. The following sections provide the ports and addresses you'll use when ensuring your firewall can access the correct ports and domains for these services. They also provide some pointers for successful setup.

General Best Practices

For all these components, you need to ensure that your proxy server is configured to access resources outside the firewall. See Connecting Through a Proxy Server for more information.

Recommender Service

Make sure all your web app nodes can connect through the firewall using the following

Component	Port(s)	Direction	Domain(s) or IPs
Jive Genius Recommender Service	443	Open	in.genius.jivesoftware.com, out.genius.jivesoftware.com

After installation is complete, you can check the status each Activity Engine's connection to the Recommender service using the Activity Engine page in the admin console. Navigate to System > Settings > Activity Engine and check the Recommender column of the Activity Engine Overview table.

Note that if you relocate an instance by changing the jiveURL, and you then enable and disable the Recommender on that instance, the Recommender restarts with a new ID for the instance. Recommendations from before the jiveURL changed will be lost.

Apps Market Service

Make sure the following ports and domains are enabled so the web application nodes can contact the Market.

Component	Port(s)	Direction	Domain(s) or IPs
Jive Apps Market	none	n/a	market.apps.jivesoftware.com, gateway.jivesoftware.com, apphosting.jivesoftware.com

After you complete your Jive installation, make sure you have enabled the legacy REST services under System > Settings > Web Services > Legacy Web Services and the Core API under System > Settings > Web Services > Core API . Complete instructions for setting up and troubleshooting your connection to the Apps Market service can be found under Setting Up Apps.

Note that if you relocate an instance by changing the jiveURL, and you then enable and disable the Apps Market on the instance, the Market restarts with a new ID for the instance. Installed Apps from before the jiveURL changed may be lost or work incorrectly. The correct path is to relocate the instance with the Market enabled, so that the ID remains the same.

Mobile Gateway

If you plan to have your community members access the community with Jive Mobile, you'll need access to the Jive Mobile Gateway. Make sure the following ports and IPs are enabled so the web application nodes can contact it.

Component	Port(s)	Direction	Domain(s) or IPs
Mobile (all locations, including EMEA)	443 if you use SSL, 80 if not	Inbound to Jive instance	out.jive-mobile.com (209.235.25.44)
Mobile (all locations, including EMEA)	443	Outbound from Jive instance	gateway.jive-mobile.com (209.46.55.11)
Mobile (EMEA only)	443 if you use SSL, 80 if not	Inbound to Jive instance	213.212.109.84

Video Service

Setting up the firewall for Video is complex. For complete information, see the full Video documentation, especially Setting Up Your Firewall.

Licensing

You need to be able to connect to the license server through your firewall to keep your instance running.

Component	Port(s)	Direction	Domain(s) or IPs
Licensing	443	Outbound	https://license.jivesbs.com