Managing the Deployment License

The license you received when you purchased Jive enables the features included in your purchase, keeping your community running and available to your users. The terms of the license are based on your community's allowed usage (number of page views or users, for example), the duration of your license, and the modules your license supports.

You manage the license by regularly sending reports that summarize your community's usage level, and by updating your license with the key you receive in return. Because these reports are essential in evaluating your community's usage against the terms of your license, they're a required part of managing your license.

You can view your license type, version, capacity, current usage (how many users you're currently supporting), and license creation and expiration dates in the admin console.

Admin Console: System > Management > License Information

On the Overview tab you'll find:

Basic license information, such as your license ID, the number of members in your server cluster, and so on.
A means to submit your license report (such as by doing it automatically).
A list of the application components you're licensed to use, along with details about when their licenses are due to expire, how much of your quota for each you've used, and so on. You can click a component's title to view more information about it, including its usage.
Important messages about lapses in compliance with license terms.

Use the Manual Reporting and Confirmation tab to submit your license report manually. For more on license reporting, see the section below.

Resolving License-Related Issues

Licenses expiration reminders and warnings for the core application and modules occur by default as follows:

30-day friendly reminder - 30 days before the license expiration date, a notification is sent to the email inbox of all system administrators.
Expiration notice - after the license has expired, Jive displays a notice for all system administrators in the admin console and the end user UI warning that the license has expired (end users will not see this notice). In addition, a notification is sent to the email inbox of all system administrators.
Shutdown warning - 30 days after the license expiration date, Jive displays a red banner for all system administrators and root space administrators in the admin console and the end user UI warning that the site will be shut down in 15 days due to the expired license (end users will not see this notice). In addition, a notification is sent to the email inbox of all system administrators and root space administrators.

If your community is disabled (because, for example, you forgot to send the license report), contact Jive Software for a resolution.

Note: The Jive core application and any modules that you have purchased and added on have different licensing time frames. You will receive a number of notifications that the license has expired before the core application or module will be disabled. In the case of a module, only the module will be disabled, not the core application.

Your community might be partially disabled for the following reasons (after repeated attempts to warn you):

Your subscription has expired.
Your community's usage has exceeded what your license allows. The Jive application warns you when the usage level allowed by your license is being exceeded. In extreme cases, the community can be partially disabled by Jive Software. This disabling will cause the community to be inaccessible to all users but administrators, who will still be able to resolve the licensing issue.
You failed to send a license report.
Jive Software remotely locked the community.

License Reporting

Through regular reporting, you manage your license by validating your community's usage against the usage level your license allows. With each report, you receive an updated license confirmation key. As described below, you can send your reports automatically or manually.

Note: A report is required within the first 14 days of starting the application for the first time.

Data Included in a License Report

The license report includes usage information collected by the application. You can preview what's contained in the usage report by going to the Manual Reporting tab on the License Information page in the admin console.

Number of page views (total count for all time).
Number of users who have logged into the system at least once.
Total number of users.
Date and time of the report.
The following is included for each entitlement (licensable unit of functionality), including modules, centers, features, or marketplaces.
- Number of registered users related to the entitlement.
- Total number of users related to the entitlement.
- Number of page views related to the entitlement.

If you choose, your license report can include information about the health of your community. You enable this by editing the License Reporting Options and selecting the Enable Community Health Reporting check box.

Your community health information would include the following:

This information is intended to provide aggregate calendar monthly values, so each measure is over the calendar month within which the activity took place.
A count of the distinct users who have triggered an activity event (such as reading content, creating content, replying/commenting, updating their status, editing their profile, and so on).
The content points for the month for the entire instance, which is a point sum of discussions, documents, and blog posts.
The collaboration points for the month for the entire instance, which is a point sum of comments, tasks, and replies to threads.
The average total number of connections per user.
The average number of status updates per user.

Enabling Automatic Reporting

Automatic usage reporting is the easiest way to keep your community up-to-date and running smoothly. You can preview what's contained in the usage report by going to the Manual Reporting and Confirmation tab on the License Information page in the admin console and clicking Preview Report.

Note: You're encouraged to use this feature to avoid the trouble of remembering when to send a report. When you fail to send a report, your community may be adversely affected.

When you enable automatic reporting, the application sends a current report to Jive Software on the first day of each month. If the send is unsuccessful, you will receive an email with tips on what to do next.

To enable automatic reporting:

In the admin console, go to System > Management > License Information and enable Automatic Reporting under the License Reporting Options.

Reporting Manually

You can send your license report manually by using the admin console. You'll need to send a current report once per quarter. System administrators will be reminded via email and the admin console that a report needs to be sent.

Admin Console: System > Management > License Information

Enable Manual Reporting under the License Reporting Options.
Go to the Manual Reporting and Confirmation tab and click Download License Report to download a text version of your license report. Save that text file. (The file contains the report in a signed base 64-encoded format. To see the information that the text includes, click Preview Report.)
Upload the text file at https://license.jivesbs.com.
After Jive validates the report, copy the text of your new license confirmation key. If the report isn't validated, use the information provided to contact Jive Software.
In the admin console, under License Confirmation, paste the contents of the license confirmation key you copied, then click Confirm.