Customizing Email Notifications

You can set a policy for email notifications by clicking Preferences under your name and then customizing your settings. You can choose to get email on some or all activity you follow, to get email in digest form daily or weekly, or even to get no email at all.

Keep in mind that your email notification settings are just one part of your general strategy for managing your activity stream: for example, how much Followed Activity email you get depends on how many people, places, and items you follow, plus whether you enabled notifications on Followed Activity. If your community is busy, you may find that you rapidly accumulate hundreds of messages from Followed Activity. Disabling emails for activity you follow is a quick way to reduce the email you receive. (You can look at the activity you follow in your Followed Activity stream.) Many users prefer to receive emails only when someone directly engages them via @mentions, shares and direct messages. If you prefer to work entirely in Jive, you can even choose to disable email notifications entirely. If you disable email notifications, you can rely on What Matters to alert you to what you need to see.
Note: If you were upgraded from an earlier version, you were offered the option of Quiet and Noisy email settings at startup. Quiet email notifications send you email based on the activity in your Communications area: @mentions, notifications, direct messages, replies on activity you participated in, plus anything you are explicitly tracking there. Noisy email notifications send email about any activity you participated in, plus any activity you were following, plus any content you requested notifications for. You can adjust your email settings at any time to mirror Quiet or Noisy, or modify them to get a different pattern of notifications.

Use the following settings to determine what you'll be notified about, and how often. The Result column shows you what happens when each setting is On.

Email Settings
Setting Result
Communications and Activity in my Inbox Get a separate email notification about each item that flows into your Communications area.
Action items in my Action queue Get email about any Actions items, including prompts to administrative actions, system notifications, and task notifications from projects you are involved in.
Direct social actions (@mentions, shares and direct messages) Get a separate email each time someone directly @mentions you, when someone shares content with you, or when someone sends you a direct message from the community.
People, places and content I'm following Get an email notification for all activity from people, places, or content that you are following.
Include body of content in email Get the full text of content you're being notified about in the body of the notification email.
You can set your preferences so that you'll receive an email that collects news about things about you and the community that have happened lately. The links in the summary are a convenient way to go right to the content listed. If you're already getting a summary, you can cancel it or change its frequency.
Here's a list of what the summary includes: