Jive Live Assistant Installation Guide

Jive Live Assistant consists of the following components:

• Live Assistant Server Plugin: adds queuing, routing, logging and search services to Wildfire.
• Webchat Application: web-based chat application used by website visitors to chat with agents.
• Agent Download Application: web-based tool that allows agents to download the Agent Console to their local machines.

Files in the Distribution

The files in your distribution should be as follows (some sub-directories omitted for brevity):

live_assistant/
 |- README.html
 |- changelog.html
 |- LICENSE.html
 |- database/
 |- plugins/
     |- liveassistant.jar
     |- webchat.war
     |- agent.war
 |- documentation/

Installation

Important: It is assumed that you have already installed the Wildfire Server. If not, please download and install the latest Wildfire server from Jive Software. When are you are finished, please continue the Live Assistant install.

Unzip either the .zip (windows) or tar.gz(unix and linux).

In the plugins directory of the unzipped archive, copy all the .jar and .war files into the plugins directory of your Wildfire installation.

• liveassistant.jar
• agent.war
• webclient.war

Setup Overview

To complete the installation of Jive Live Assistant, you'll need to perform each of the following steps:

1. Database - if you choose to use an external database, you may need to manually setup your database for Jive Live Assistant.
2. Webchat and Agent Download Applications - instructions for using and deploying the webchat and agent download web applications.

Configuration

Live Assistant can be configured via the Wildfire Admin Console. Click on the "Live Assistant" tab to configure your install.

• The plugins directory contains the server plugins, including the Live Assistant server module that provides queuing and routing on top of Wildfire, as well as the webchat and agent download web applications.
• The database directory contains SQL schema files to create new databases, as well as upgrade scripts for existing installations.
• The documentation directory contains server documentation.

Database

Jive Live Assistant can store its data in an embedded database, or you can choose to use an external database such as MySQL or Oracle. Jive Live Assistant automatically loads the database schema when Live Assistant is installed. However, if this fails for any reason, please following the document below to properly install the Live Assistant database schema. View the Database Setup documentation for more information.

Webchat and Agent Download Applications

The webchat and agent download web applications are installed as plugins in the server by default. You can access them using the following URLs (substituting the server name and port as necessary):

http://localhost:9090/webchat
http://localhost:9090/agent

Both applications are specially configured to work as both server plugins and standard web-application files that can be deployed into any application server (Tomcat, Resin, Weblogic, etc). Using the applications as plugins is suitable for evaluation purposes. In most cases, the webchat application and possibly the agent download application will need to be deployed into a separate application server for a production deployment. To do so, copy the plugins/webchat.war and plugins/agent.war files from your Jive Live Assistant server installation to the webapps/ directory of your application server.