If you work in two connected communities, such as a public and private community
associated with the same company, you may be able to view or publish content in both places
through bridging if your community administrator has set up this feature.
If you're a member of more than one community, those communities might be connected to
each other. If they are, while you're in one community you can see into the other
through widgets. Communities are connected to each other by a community administrator.
If your communities aren't connected, you won't see ways to view content from one inside
If you're a member of two communities that are connected using a bridge, you can have
content from one community appear in the other. (A bridge is something set up by your
administrator. You'll know your community is bridged if you can set its preferences by
clicking Your Stuff > Preferences.) When you bridge content from one community to
another, a copy of the bridged content appears in the destination.
For example, imagine you work for a company that has an internal employee community where
you and your coworkers talk about the work (and maybe fun things) you do. But the
company also has a public community that its customers use to get information and
support about your products. If the two communities are bridged, you can have content
from one community appear in the other. The kinds of content that you can bridge include
discussions, documents, and blog posts.
Suppose a customer posts a request for a new product or feature on your public community.
Because they include a lot of specific information about what they want and why, you
want to make their post visible to people on your employee community. That way, you and
your coworkers can have a separate, behind-the-scenes discussion about the feature
request. You might even want to make parts of your internal discussion visible to people
on the public community (such as a description of the new product as you eventually
Note: When you bridge content, you're copying content from one place to another rather than
linking a live version. That means that the version at the destination (here, the
internal community) isn't updated as its source counterpart changes. Even so, you'll get
cues when the source changes, such as with new replies.
To start bridging content, you'll first need to let the community know
that you're a member of both.
- Click the down arrow next to your avatar at the top right of the screen and
- Click the Bridge Preferences tab.
- Find the community with which you want to create a bridge.
- Next to Account credentials, click the Connect in with Your... link.
- Enter the user name and password you use for the other community, then click
The basic steps for bridging content are essentially the same whether you're bridging a
discussion, document, or blog post (be sure to use the helpful links along the way in
the user interface for guidance!).
Here's how to bridge a discussion, where you want to
bridge a discussion from an external public community to an internal employee
- In the public community, go to the discussion you want to bridge.
- In the bridge menu at the bottom of the page, click the tab that has the name of the
employee community (you can see this because you connect with your account
On the bridge menu, you'll see whether any other content is
already bridged from this one, as well as a link back to where you can adjust
your bridge preferences.
- Click the Discuss this link.
- Under Choose location, choose the place on the employee community where you
want to create a discussion that has content from the one you're bridging.
- Under Select which part, select check boxes for the parts of the discussion
you want to copy to the employee community. Only those you select will be copied
over. You can hover your mouse over View excerpt to see what each one says.
- Click Continue.
- Enter a title for the discussion you're creating. Because you're actually creating a
new discussion on the employee community that embeds content from a discussion on
the public community, you need to enter a title for the new one here.
- Enter other content if you like.
- To see a preview of the bridged content, click Preview embedded content. In
the preview, be sure to click View the rest of this bridged content if you
want to see everything you selected. If you've changed your mind about what you want
to include, after you close the preview click the Selected button in the
upper right corner of the page.
- Click Post Message.
- After the discussion you're bridging has been uploaded to the other community, under
Go to the new message, click the link to see the new discussion message
you've posted. You'll be taken to the other community—here, the employee
- Notice that your new post embeds the content you selected from the original. From
here you can:
- View the original discussion in the other community.
- View the rest of the content, such as the replies to the discussion.
- View content information, including where it came from and what its
current condition is. So while the embedded content won't change as its
original changes, you can still see here whether the number of replies and
views has changed.
- See information about bridged content and how it works.
If you've had some discussion around a bridged piece of content,
you might want to get some of that discussion back into the original content. For
example, imagine you've bridged a customer discussion into your employee community,
where you and others have discussed the embedded original, replying to the employee
message you created. You arrived at something that you want to communicate back to the
public community. In a reply to the original public discussion, you can include excepts
from the employee discussion—without showing the employee discussion to the
To reply with content from the other side of a bridge:
- Go to the original discussion thread.
- At the bottom of the thread, click Reply to original post.
- At the bottom of the content window, click the Quotes from link to view a
list of content from the discussion you created earlier to embed the bridged
- Under Insert a quote, select check boxes for the parts of the content you
want to copy into the original discussion, then click Insert.
- Notice that the text from the content parts you selected has been pasted into the
new reply you're writing. There's no other sign that the employee discussion exists.
- Finish your reply using the content copied from the other discussion.