Understand the differences between Decisions and
Correct Answers and the best ways to use these features.
Mark as Decision is designed to help you take control of a conversation in the
comments section of a discussion, document, or blog post. Users can easily Mark as
Decision, or Mark for Action to send it to someone else for review.
The Final and Official marks for a top-level item (discussion, document, or blog
post) are additional ways to let users know that a decision has been reached and no
further discussion is needed.
More than one comment or reply per discussion, document, or blog post may be marked as
a Decision, Success, or for Action.
Note that you may see all, some, or none of these marking options, depending on how
your community manager has configured this feature.
When the Correct Answers feature is enabled, only system administrators, place owners,
and discussion authors can see the Correct Answer option on discussions that have the
"Mark this discussion as a question" check box selected. There can be only one Correct
Answer per discussion.
This feature is
not limited to a certain type of space or group, but it is most useful in places that
are specifically designed to answer questions quickly, such as a customer support space
or a human resources group.
Community managers cannot configure the Helpful option. It is always available.