Use Impact Metrics to gain insight on how documents and blog posts are received by
the community, including their Global Reach, Impact, and Sentiment.
Additionally, if your community is connected to Cloud Analytics, you will see more
features, such as:
Impact metrics for discussions
Number of subscribers
List of top departments
List of top referrers, and
Number of emails generated by your content.
Understanding Impact Metrics
There are two views of Impact Metrics: summary and detailed. The summary view highlights the calculated metrics for global reach, impact, and sentiment. Content in private and secret groups shows viewers instead of global reach. The detailed view provides calculated metrics shown in the summary plus an email metric, a graph of social actions that contribute to the metrics, and details about viewers and referrers.
Using the Detailed View
In the sidebar of your content, where you see the calculated metrics, click View More to open the detailed view of Impact Metrics.