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8.0 Help for System Administrators
Welcome
What's New in Jive 8?
Jive in Translation
Understanding the Platform
Platform Architecture
Services Layer
Understanding Jive Search
About Cloud Search
About On-Premise Search
How On-Premise Search Works
System Requirements
Jive Enterprise Architecture
Areas of Expertise Needed to Administer Jive
Hardware Requirements
Required External Components
Optional Content Delivery Network (CDN)
Sizing Binary Storage
Network Requirements
Supported Operating Systems
Supported Browsers
Deployment Sizing and Capacity Planning
Pre-Installation Requirements as Root on CLI
RPM Dependencies by Operating System
List of Required Ports and Domains
Database Configuration
Supported Database Engines
Setting Up New Databases
Upgrading a Database
Postgres Database Best Practices
Oracle Database Best Practices
Oracle Database Drivers
Microsoft SQL Server Database Best Practices
MySQL Database Best Practices
Quick Database Setup for Evaluations
Installing
What's New in the Installation?
Startup Property Reference
Connecting Through a Proxy Server
Connecting to Jive-Hosted Services
Managing Client Certificates
Installation Overview
CLI Installation Tasks
Installing the Jive Package and Starting Up
Using
jive setup
Copying Configurations to Other Nodes
Troubleshooting the Installation
Changing the Root Context (optional)
Alternate Installation Scenarios with Jive CLI
Installing Jive Without Root Access
Installing in a Different Directory With a Different User
Running Jive on Port 80 Without SSL
Setting Up Document Conversion
Setting Up SSL for Document Conversion
Configuring a Document Conversion Node Connection
Troubleshooting Document Conversion Machine Setup
Setting Up a Cache Server
Setting Up the Conversion Machine
Post-Installation Tasks
Installing On a Cluster
Configuring a Cluster Node (optional)
Adding Features with Plugins
Configuring Delegated Authentication
Configuring a Binary Storage Provider
Backup and Storage Considerations
Storage Reliability
Storage Monitoring
System Backups
Quick Installation for a Jive Evaluation
Upgrading
Before You Upgrade
Upgrades That Cause Search Index Rebuilds
Database Upgrades
Creating a Test Environment for Upgrading
Upgrading a Linux Package
Upgrading Custom Themes and Templates
Platform Administration
Jive and High-Availability
Supported High-Availability Jive Configurations
Designing a Single Data Center HA Configuration
Designing a Multiple Data Center HA Configuration
Supported HA Search
Configuring Jive for High-Availability
Web Application Servers
Activity Engine Server
Cache Servers
Document Conversion Server
Core Application Database
Analytics Database
Activity Engine Database
On-Premise Search Server
Capacity and Scaling Considerations
Required Nodes for an On-Premise HA Search Service
HA Search Setup Overview
Installing One or More Search Servers
Installing One or More Search Ingress Replicators
Setting Up the HA Search Proxy
Services Directory for HA Search
Adding an On-Premise HA Search Server
Failover Behavior of HA Servers
System Failover
Cache Servers
Activity Engine
Document Conversion Service
Storage
Core Database
Analytics Database
Search Service
Recovering Jive After a Failure
Restoring the Web Application Server File System
Restoring the Database With Persistent Properties
Rebuilding an On-prem HA Search Service
Starting Up After a Failover
Clustering Overview
Managing an Application Cluster
In-Memory Caching Overview
Managing In-Memory Cache Servers
Configuring In-Memory Caches
Troubleshooting Caching and Clustering
Monitoring Your Jive Environment
Basic Monitoring Recommendations
Jive Logs
Advanced Monitoring Recommendations
Operations Cookbook
Configuring SSL on the Load Balancer
Configuring SSL Between a Load Balancer and Web App Nodes
Configuring Session Affinity on a Load Balancer
Restricting Admin Console Access by IP Address
Changing the Configuration of an Existing Instance
Using an External Load Balancer
Enable Application Debugger Support
Setting Up a Document Conversion Node
Adding Fonts to Support Office Document Preview
Sharing Exchange Calendars in an HTML Text Widget
Fine-Tuning Performance
Client-Side Resource Caching
Configuring External Static Resource Caching
Adjusting Java Virtual Machine (JVM) Settings
Search Index Rebuilding
Using a Content Distribution Tool with Jive
Recommended Settings for F5
Application Management Command Reference
Startup Properties Commands
Services Properties Commands
Community Administration
Starting the Admin Console
Setting Up the Community
Using the Setup Tool
Setting Up Your Profile
Theming Your Community
Optimizing Themes for Mobile Browsers
Using Jive in a Mobile Browser
Which Kind of Theme Should I Use?
Using a Predefined Theme
Theming Your Site
Theming Options Reference
Creating Custom Links in the Main Navigation
Main Navigation Options Reference
Export a Theme
Import a Theme
Replacing a Place Template's Default Banner
Managing Place Banner Presets
Adding a New Image to the Place Banner Presets
Creating a Site Structure
Changing the jiveURL
Changing the Name of the Root Space
Locale and Time Zone Settings
Customizing the News Page
What Is News?
What Are News Streams?
Tips for Creating News Streams
Creating a News Stream for Everyone
Creating a News Stream for Specific Users
News Page Tile Reference
Configuring News FAQ
Customizing the Home Page
Home Page Options
Configuring the Home Page
Setting Up Image Navigation
Setting Up the Search Widget
Setting Up the Ask Widget
Setting Up the Answered Questions Widget
Creating a Mobile Community Home Page
Enabling or Disabling the Create Menu
Creating Community-Wide Announcements
Getting Basic System Information
Root Space
Deployment Environment
Managing the Deployment License
Moving or Copying an Instance
Locale and Time Zone Settings
LDAP and Active Directory Guide
Supported Directory Servers
Overview of Directory Integration Steps
Mapping Users from a Directory Server
Mapping Groups from a Directory Server
Using LDIF to Inventory Your Directory
Synchronizing LDAP Users
LDAP Certificates
LDAP System Properties
Setting Up Single Sign-On
Understanding SSO with SAML
Getting Ready to Implement SAML SSO
Configuring IdPs for SSO
SAML Identity Providers
Configuring SSO with SAML
General SAML Integration Settings
Advanced SAML Integration Settings
SAML SSO Attribute Mapping Tips
Setting Up an Entry Page for External Users
Troubleshooting SAML SSO
IdP-Specific SAML SSO Issues
Understanding SSO with Kerberos
Configuring SSO with Kerberos
Understanding SSO with External Login
Configuring SSO with External Login
Configuring Content-Related Settings
Enabling the Antivirus Feature
Managing Impact Metrics
Configuring the Analytics Database
Enabling the Analytics Database
Enabling Analytics Events
Configuring Structured Outcomes
Limiting Structured Outcomes to Specific Users
Configuring Badge Thresholds
Enabling and Disabling the Your View Feature
Configuring Document Options
Configuring Discussions Application-Wide
Managing Blogs
Configuring Blogs System-Wide
Migrating Blog Content
Configuring Spell Check
Enabling or Disabling Projects
Configuring Direct Messages
Configuring Sharing
Enabling Social Media Sharing
Understanding Embedded and Attached Images
Configuring Support for Embedded Images
Configuring Support for Attachments
Using the Sitemap Feature
External File Storage
External File Storage in Box
Configuring Box to Work with Jive
Setting up the Box Integration User
Connecting to Box External File Storage
External File Storage in Dropbox
Setting Up External Storage in Dropbox
External Storage in Google Drive
Google Drive Permissions Setup
Setting Up External Storage in Google Drive
External Storage in SharePoint
Configuring Video
Configuring Video Provider Support
Setting up Your Firewall for Video
Adding Brightcove as a Video Provider
Adding Kaltura as a Video Provider
Configuring Ratings and Liking
Reindexing Browse Data
Managing Feeds
Filtering and Formatting Content
Configuring Interceptors
Basic Spam Prevention
Managing Document Conversion
eDiscovery Search
Configuring People-Related Settings
Managing Access
Configuring Password Reset
Configuring User Registration
Configuring Terms and Conditions
Configuring Login Security
Enabling Username Reminders
Banning People
Configuring Status Levels
Avatar Settings
Configuring User Update Settings
Managing SEO in Your Community
Configuring URL Redirects
Best Practices for URL Redirects
Managing Search
Configuring Content Search
Reindexing Content Search
Selecting a Search Service
Content Search Service Status
Configuring Search Synonyms
Promoting Content Search Results
Connecting to a Search Service
Configuring User Search
Configuring OpenSearch
Configuring Search Services
Configuring JVM Settings for the Search Process
Enabling Content Search in Multiple Languages
Setting Up Email
Getting Set Up with Email
How Incoming and Outgoing Email Works
Why Does My Email Content Look Funny?
Configuring Outgoing (SMTP) Email
Configuring Incoming Email
Disabling Email in Test Environments
Configuring Email Digests
Editing Email Notification Templates
Adding Unsubscribe Link to Email Footers
Localizing Email Notification Templates
Troubleshooting Email
Setting Up the Activity Engine
What is the Activity Engine?
Upgrading and the Activity Engine
Configuring the Activity Engine
Troubleshooting the Activity Engine and Activity Streams
Understanding the Jive Genius Recommender Service
What is the Jive Genius Recommender Service?
Jive Genius Recommender Service Security and Privacy
Configuring Jive Genius Recommender Service
Managing Add-ons and Apps
What are Add-ons?
Manage Access to the Add-ons Registry and Apps Market
Managing the Apps Market
Install Add-ons
Configure and Activate Add-ons
Enable Add-ons for External Contributors
Manage App Visibility Using Security Groups
Uninstall Add-ons
Managing Storage Providers
Managing API Add-ons
Reconnecting to Add-on Services
Checking for Add-on Updates
Viewing Active Add-on Tiles
Managing Analytics Add-ons
Generating Client IDs and Secrets
Retrieving a Client ID and Secret
Revoking Access to a Service
Managing Other Add-Ons
Reconnecting to Add-on Services
Checking for Add-on Updates
Building Your Own Add-ons
Building the Add-on
Uploading Your Own Add-ons
Letting the Community Use Your Add-on
Publishing to the Add-ons Registry
Pushing Updates to Add-ons Registry
What was that Client ID and Secret?
Viewing Active Add-on Tiles
Using Service Diagnostics
Understanding Alerts
Troubleshooting Add-ons
Enabling Unified Communications
Requirements for Cisco Connectors
Requirements for Lync/Skype for Business
Requirements for Hangouts
Enabling the WebEx Connector
Enabling the Jabber Connector
Enabling the Lync/Skype for Business Connector
Enabling the Jive Connector for Hangouts
Setting Redirection Rules
Setting Up Records Retention
Understanding Records Retention
Enabling Records Retention
Configuring Records Retention
Configuring Records Retention for SMTP
Configuring Records Retention for XML
Configuring Records Retention for Actiance Vantage
Getting Information About Performance
Examining Database Queries
Getting Application Logs
Auditing Administrative Tasks
Viewing System Jobs
Integrating Web Analytics
Connecting Communities with Bridges
Managing Customizations
Simple Phrase Substitution in the UI
Adding and Removing Plugins
Adding and Removing Widgets
Working with Feeds
Enabling Feeds
Feeds Available
Feeds System Wide
Feeds Per Space
Feeds Per Blog
Feeds Per Document
Feeds Per Person
Configuring a Binary Storage Provider
Filtering Web Robots
Fine-Tuning with System Properties
System Properties Reference
Managing the Community
Designing Overview Pages and Place Pages
Tile Pages Versus Widget Pages
Enabling Custom Pages in Places
Adding a Custom Page to a Place
Designing Activity Pages for Places
Assigning a Place Template
Creating a New Place Template
Saving a Place Template Globally
Deactivating a Place Template
Managing Tiles and Templates
Place Template Reference
General Place Templates
Corporate Communications Place Templates
Customer Service Place Templates
Human Resources Place Templates
IT Place Templates
Marketing Place Templates
Products Place Templates
Research and Development Templates
Sales Place Templates
Designing Place Overview Pages
Setting Up a Place's Overview Page
Updating Places That Have an Overview Page
Setting Up Image Navigation
Setting Up the Search Widget
Setting Up the Ask Widget
Setting Up the Answered Questions Widget
HTML and Formatted Text Widgets
Uploading Static Resources to a Widget
Overview Page Customization Permissions
Available Widgets Reference
Sharing Exchange Calendars in an HTML Text Widget
Using Tiles
Creating a Custom Tile
Place Templates Tile Reference
News Page Tile Reference
Your View Tile Reference
Setting Up the Questions Tiles
Creating Content Sets
Using Expandable Sections
Managing Place Categories
Managing Spaces
Designing Space Hierarchies
Changing the Name of the Root Space
Space Creation Options
Creating A New Space from the Admin Console
Creating A New Space from the User Interface
Arranging Spaces
Configuring Spaces
Setting Space Name, Locale, and Allowed Content Types
Setting a Space's Allowed Content Types
Configuring Discussions for a Space
Setting a Space Approver
Setting Up Abuse Reporting
Archiving Discussion Threads
Exposing Discussions on Another Site
Using Community Everywhere
Setting Up Community Everywhere
Script Generator
Usage
Fine-Tuning with Extended Properties
Managing Content in a Space
Managing Discussions
Managing Documents
Managing Categories
Merging Spaces
Managing Permissions
Default Permissions for Content Items
Overview of Permissions by Place
Overview of Assigning Permissions
Setting Permissions
Defining User Groups
Creating User Overrides
Managing Administrative Permissions
About System Administration Permission Levels
How Admin Permission Levels Affect Your Access
Setting Administrative Permissions for User Groups
Managing Space Permissions
How a New Space Inherits Permissions
Using and Customizing the Default Space
Setting Permissions for Spaces
Creating User Overrides for Spaces
What are Space Permission Levels?
Standard Space Permission Levels
Custom Permission Levels and User Overrides for Spaces
Creating a Custom Space Permission Level
Managing Blog Permissions
About Global Blog Permission Levels
Setting Global Blog Permissions
Managing Social Group Permissions
About Social Group Permissions
Setting Social Group Permissions
Setting Up Non-member Content Editing
Managing Home Page Permissions
About Home Page Permissions
Setting Home Page Permissions
Managing User Accounts and User Groups
Managing User Groups
Adding User Groups
Managing Group Membership
Editing User Group Settings and Properties
Managing User Accounts
User Account Summary
Creating a User Account
Deleting and Deactivating a User Account
Synchronizing with User Authentication Systems
Defining User Relationships
Configuring the Org Chart
Configuring User Appearance Options and Presence
Letting Users Control Their Own Settings
Configuring User Profile Templates
Selecting Fields for Hover Cards
Moderation
What Is Moderation?
Moderation Best Practices
Moderator Roles and Where to Set Them
Who Moderates What?
What Cannot Be Moderated?
Moderation Inheritance in Groups and Spaces
Setting Up Content Moderation
Reviewing Content Moderation Requests
Setting Up User Registration Moderation
Setting Up Profile Image Moderation
Setting Up User-Uploaded Avatar Moderation
Moderation: Frequently Asked Questions
Jive Security
In-product Security Features
Jive and Cookies
Security of Cloud-Delivered Services
Security Recommendations
For Developers
Application Architecture
Database Schemas
Databases: Frequently Asked Questions
Developing Jive Apps
REST Reference
OpenClient Services
REST Services
Developing Plugins
Building Plugins
Plugin XML Reference
UI Components XML Reference
Maven
Maven: Start Here
How-To: Install Maven
settings.xml - For Licensed Customers and Partners
Maven: How To Create a New Maven Project
Maven: How to Run
Maven: How to Debug
Maven: How to use with IDEA
Maven: How to use with Eclipse
Maven Command Line Cheatsheet
Jive Maven Archetypes
Extensions
DWR: Frequently Asked Questions
Filter by Content Type
Web Services
Widgets
Building Widgets
Widgets: Frequently Asked Questions
Technologies and Tools
FreeMarker: Frequently Asked Questions
Google Soy
Spring: Frequently Asked Questions
Struts: Frequently Asked Questions
Developing Custom Themes
Which Kind of Theme Should I Use?
Custom Themes Development Process
Custom Themes: Best Practices
Uploading Your Custom Theme
Custom Themes Advanced Topics
Creating Custom CSS Classes
Customizing UI Page Structure
Mapping Custom Themes to the UI
Simple Phrase Substition in the UI
Advanced Phrase Substitution in the UI
FTL Templates and Descriptions
FTL Changes
SOY Changes
Custom Themes: Other Resources
Themes: Frequently Asked Questions
Using the Theme Resource Kit
Contents of the Theme Resource Kit
Download the Theme Resource Kit
Uploading a Kit-based Theme
Documentation PDFs
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