Adding User Groups

You add user groups by creating and naming a group, then adding user accounts for each of the group's members. You also add one or more user accounts for those who'll be administrators for the account.

Fastpath: Admin Console > People > Management > Create User Group
  1. Enter a user group name and description. Choose something that will help you know at a glance what the user group is for and who's in it, for example, "HR_bloggers" or "Uber_admins".
  2. Click Enabled if you want to use role badges. These are visual cues in the user interface that help people quickly identify community users and their responsibilities. You must also upload an image and select a role for this user group.
  3. Upload a 16 by 16 pixel image to provide the visual cue you'll see next to those community users that will let others know their responsibilities.
  4. Select the role for the users in this user group. You can choose from the following roles:
    • Administrator
    • Champion
    • Employee
    • Expert
    • Moderator
    • Support
  5. Click Create Group.
  6. Use the Add Members links to add user accounts for people who should be members of the new user group. For more information see Managing Group Membership.
  7. Use the Add Admins links to add user accounts for people who will have permission to administer the account. If you use the badge roles, they will NOT be applied to the admins. For more information see Managing User Group Membership.
  8. Try defining user groups before launching the community. For example, you can group users according to employee job function or department. User and Group permissions can be assigned on a space or sub-space basis.
    Note: If your user account and user group information is stored externally (such as in LDAP or Active Directory), new user groups you create will be managed in the Admin Console and stored in the local application database instead.
    Tip: You can create user groups for testing, then add user accounts to the groups later.