Banning People

The banning feature allows you to prevent users from accessing the community.

You can block a person's access to Jive. For example, if someone becomes abusive in their messages (or moderating their content is too time-consuming), you might want to ensure that they can't log in any more. You can ban them through their login credentials or their IP address.

For each person you ban, you set a ban level that determines whether you're banning them from logging in or merely posting content. You can also set an expiration date for the ban. By typing a comment, such as a note about the reason you banned them, you can leave a record for other administrators.

Fastpath: Admin Console > People > Settings > Ban Settings
Note: If you use SAML or Kerberos SSO, you can't use the Disable Login setting to ban federated users. To ban federated users, you need to remove their access on the IdP. Alternately, you can turn off the Enable disabled user account on login setting in your SSO settings before disabling these users.

Ban Settings

Use the Ban Settings tab to set general properties for the ban feature. You can enable or disable the feature. Disabling the feature will disable all bans that you currently have in effect.

You can arrange to send email to people that you ban. This message is based on a template you can edit; for more information, see Managing Email Templates.

Ban a User Account

Through the Ban User Account tab, you can ban someone by specifying their username.

Ban an IP Address or a Range of IP Addresses

If you have IP address tracking turned on, you can ban an IP address or a range of addresses. First, enable IP address tracking by setting the system property skin.default.trackIP to true. (For more information on system properties, see Fine-Tuning with System Properties), then enter the IP address you want to ban. To ban a range of address, use a wildcard asterisk, for example, 111.111.1.*.