Managing the Deployment License

The license you received when you purchased Jive enables the features included in your purchase, keeping your community running and available to your users. The terms of the license are based on your community's allowed usage (number of page views or users, for example), the duration of your license, and the modules your license supports.

You can view your license type, version, capacity, current usage (how many users you're currently supporting), and license creation and expiration dates in the Admin Console.

Fastpath: Admin Console: System > Management > License Information
On the Overview tab you'll find:

Resolving License-Related Issues

Licenses expiration reminders and warnings for the core application and modules occur by default as follows:

Note: The Jive core application and any modules that you have purchased and added on have different licensing time frames. You will receive a number of notifications that the license has expired before the core application or module will be disabled. In the case of a module, only the module will be disabled, not the core application.

Your community might be partially disabled for the following reasons (after repeated attempts to warn you):

License Reporting

Through regular reporting, you manage your license by validating your community's usage against the usage level your license allows. With each report, you receive an updated license confirmation key.

Note: A report is required within the first 14 days of starting the application for the first time.

Data Included in a License Report

The license report includes the following usage information collected by the application:
  • Number of page views (total count for all time).
  • Number of users who have logged into the system at least once.
  • Total number of users.
  • Date and time of the report.
  • The following is included for each entitlement (licenseable unit of functionality), including modules, centers, features, or marketplaces.
    • Number of registered users related to the entitlement.
    • Total number of users related to the entitlement.
    • Number of page views related to the entitlement.
Your community health information would include the following:
  • This information is intended to provide aggregate calendar monthly values, so each measure is over the calendar month within which the activity took place.
  • A count of the distinct users who have triggered an activity event (such as reading content, creating content, replying/commenting, updating their status, editing their profile, and so on).
  • The content points for the month for the entire instance, which is a point sum of discussions, documents, and blog posts.
  • The collaboration points for the month for the entire instance, which is a point sum of comments, tasks, and replies to threads.
  • The average total number of connections per user.
  • The average number of status updates per user.