|Administering the Community / Enabling Unified Communications|
To set up an integration between Lync and your Jive site, you'll need to install the Jive Connector for Lync add-on from the Available tab in the Add-ons interface.
This Lync integration allows one-click access to voice talk and chat using Lync as the client. To set up the integration, you'll need community manager rights in your community. This enables you to install the add-on and configure the profile fields associated with the app. If your community uses SAML SSO or a directory server for user provisioning, you may also need access to your directory server or IdP to ensure the correct profile fields in Jive are populated.
The following reference table shows which buttons and contact methods each profile field enables. If you need to, you can remap these methods to a different profile field using the app configuration described in Step 6.
|Button||Contact Method||Default Profile Field|
|Lync calling||Email address|
|Lync chat||Email address|
|Phone system calling||Phone Number|
The phone field is typically named Phone Number, although you can also map this setting to a mobile number. (If you only want to enable Lync calling, leave the Phone Number mapping blank.) You can confirm the field name information by opening the Jive admin console and clicking. Enter the field names into the app configuration screen exactly as they appear in the Profile Settings dialog. (Note that a translation of the field name may be displayed in the profile, but the profile settings will show the actual field name.)
Users who don't have this information populated in the fields you identified will not be able to connect using the Lync integration, and users who are using Lync in Jive will not see the buttons they need to connect to these users, either on their profiles or on the hover card. If your community is not already populating these fields from a directory server, and you have made these fields editable on the profile, you can get users to provide the information themselves by clicking Edit Profile under their name or avatar.