|Administering the Community / Configuring Content-Related Settings|
You can see Impact Metrics for Documents, Blog Posts, Discussions, and Videos when you enable Cloud Analytics for your site. You can see Impact Metrics for only Documents and Blog Posts if your site instead uses the Analytics database.
Jive On-Premise and Jive Hosted installations use the Analytics database by default, but you need to configure and enable the database to use it. If you want to use Cloud Analytics and expose more Impact Metrics features, you can create a support case in the Jive Community using the form found here in the Jive Community.