Before you begin configuring a SAML SSO implementation, make sure you read about the
requirements and best practices.
A successful SAML implementation requires the following prerequisites.
- An identity provider that complies with the SAML 2.0 standard. For more information, see
Providers. You should make sure you have expert knowledge of how to configure
your identity provider before proceeding.
- Familiarity with the SAML 2.0 specification. Before you begin the process of configuring
Jive as a SAML 2.0 service provider to your IdP, you need to understand the details of how
SAML works or else enlist the assistance of a SAML professional. The links that follow can
supply some of this information.
SSL Implementation It is theoretically possible to implement SSO without SSL,
but this raises some difficult security challenges. You should implement SSL, and you'll find
it much easier to set up SSO if your jiveURL uses https, not http.
Disable Storage Provider File System CachingBefore you begin setting up SAML, go to and click Edit. Then select No under Cache Enabled. You won't be able to modify your IdP metadata unless caching is disabled.
LDAP IntegrationIf you're going to use LDAP in conjunction with SAML, we
recommend using SAML for authentication only, while using LDAP for user provisioning, user
deprovisioning, and profile synchronization. LDAP setup can be a lengthy process including VPN
setup and testing, so allow time for this setup process if you're implementing LDAP as part of
your SSO implementation.
Migrating Existing Jive Users
If you already have existing users on your community and have not yet implemented SAML, the best
practice for migrating users is to enable Username Identity
up existing users by username. In most cases, you should also enable Merge Local
to ensure that existing users are automatically federated. This
recommendation assumes that either the email address or the username matches between
existing accounts and the SAML response. If neither of those fields matches, you can:
- Update the existing email addresses in Jive before using Username Identity to sync
- Update the usernames in Jive before using Username Identity to sync them
- Add the external IDs in Jive and federate the users via another method. (You can use
the REST API or, if you need more assistance, a partner or Professional Services can
handle this by creating a database script.)
If you may have unfederated local users that you do not want to merge,
you should not select Merge Local Users
. Instead, mark only the
accounts you want to merge as federated before enabling Username Identity.
Before you begin the configuration process, you must
have the following information available:
Planning for Jive User Provisioning and Profile SynchronizationWhen you
implement SAML, you need to decide on a strategy for which members of your organization will be
included in the Jive Community, and with what rights. For example, you'll need to decide whether
all your organization's users should be able to create accounts in the Jive community, and
whether you will assign them to authorization groups. If you're primarily responsible for the
technical implementation of this feature, make sure you discuss these decisions with your Community