Troubleshooting Document Conversion Machine Setup

If your document conversion tests are failing, try investigating the following areas to resolve the problem:

  1. Check that port 19003 is open between the application node and the conversion node by executing a telnet command. For example, run telnet 19003.
  2. Check the log for the doc-converter service for startup exceptions. You can find the log at /usr/local/jive/var/logs/docconverter.out.
  3. If the office to pdf test is failing in the Document Conversion Setup screen, execute jive status -v to verify that docconverter has open ports 8820, 8821, 8822, 8823, 8824.