If your document conversion tests are failing, try investigating the following areas to
resolve the problem:
- Check that port 19003 is open between the application node and the conversion node by
executing a telnet command. For example, run telnet 10.61.32.156
- Check the log for the doc-converter service for startup exceptions. You can find the log
- If the office to pdf test is failing in the Document Conversion Setup screen, execute
jive status -v to verify that docconverter has open ports 8820, 8821, 8822, 8823, 8824.