Why Does My Email Content Look Funny?

There are several different kinds of supported email clients that you can tie into Jive, such as Microsoft Windows Outlook, Mac Mail, Gmail, and so on. Each of these email clients creates emails in its own unique way. Because of this, you may notice inconsistent results when creating Jive content by email. For this reason, do not use styles or images in email content that you post to Jive.

Generally speaking, the incoming and outgoing email features of Jive were designed to handle simple replies to content and creation of content in Jive.

Jive only creates content from the "plain text" version of an email, which may look significantly different than the "rich text" version of the email you created or can view in your email application.

In addition, Jive will add email attachments as content attachments if the created content item supports attachments (for example, a new discussion supports attachments, but a comment on a document does not).

Therefore, keep your emails simple. Do not use styles or embed images. If you want to do fancy things, it's better to do them in Jive.