Troubleshooting Jive for Google

If your Jive for Google Docs integration isn't working, check the issues below for common problems and their resolutions.

Google Drive Error in the Integration for External Storage Provider

Make sure you enable third-party Google Drive apps if you see the following error message:

"This storage instance has not been configured properly. Click Edit Instance to correct the settings. Unexpected error during health check"

Make sure you enable third-party Google Drive apps so your Jive Integration Platform add-on can communicate with Google Drive. This is essential for your Google Docs integration to work. For detailed steps, see How to enable third-party Google Drive apps.

Nesting Folders in Google Drive Does Not Nest Them in Jive

Moving a Jive-connected Google folder into another Jive-connected Google folder does not make them nested in Jive and does not move the content into the parent Jive place. If you want to nest folders in Jive, you can only do that in spaces, and you need to do it manually at this time.

The Integration Account Doesn't Have Permissions for Edit Groups Information

When you see this error message, you need to provide all Groups permissions to the integration user from the Admin API Privileges. For more on this, see Add Permissions for Google Integration User.