You can allow users to install the client program
themselves from the Tools menu in the community, or you can use the MSI to push it to their
You can allow end users to install the client program manually from the Tools page
in Jive or directly
from YourCommunityURL/artifact/download/outlook.exe. You can also push
the client to user desktops in either enabled or disabled mode. Download the MSI from
YourCommunityURL/artifact/download/outlook.msi. (In earlier
versions, the exe and MSI were found at
YourCommunityURL/office/download/ instead of
Note: If you're
pushing the client to desktops using the MSI installer, make sure you ensure the
client meets the minimum system requirements. The MSI installer will not verify the
To enable/disable the Tools page (where the user will download the client) go to System > Settings > Extended APIs > Desktop Applications. Then select or clear the Is Download
Enabled check box for Jive for Office. This setting is enabled
To install the client separately for all the users on one machine, use the
argument INSTALLFORALLUSERS=1 when running the MSI. Setting
INSTALLFORALLUSERS=0 installs the program for only the
current user. INSTALLFORALLUSERS=2 creates a single
installation on the client computer in Program Files, to be used by all users
who use the computer.
To install the client silently on multiple machines, use the /q argument.
To install the client in disabled mode, so users must enable it using the toolbar button, use the argument DISABLEATSTARTUP=1 when running the MSI.
Resetting the Binaries
If you need to work with Support to troubleshoot problems with updating your
client version, you can use the manual update and Reset Binaries settings to make
sure you have the correct version of the client binaries on your server.
Note: Don’t use these settings without a recommendation from Support.
To get to
In the admin console, click System > Settings > Jive for Outlook > Client Binaries.