Frequently Asked Questions

Does Jive for SharePoint support SAML authentication?
Jive for SharePoint does not rely on SAML authentication or any other SSO solution for communication between Jive and SharePoint, but there is no reason you can't continue using SAML for client communication and authentication in other contexts, even if your Jive Id uses SAML. When you set up your Jive for SharePoint connection, you will still choose between NTLM and Kerberos for authentication.
Does Jive for SharePoint migrate seamlessly to use SharePoint 2010?
As long as the site-ids, site-urls, and document-ids are remain the same after migration, the integration should continue to work.
After I install Jive for SharePoint, can I still sync content? What happens to the existing files?
Your existing SharePoint site is not modified in any way by the installation. When you link a Jive place into your SharePoint site, two new document libraries are created within the SharePoint site. New content created from Jive will go into those libraries. Your existing SharePoint content will not be shared in Jive.
How do I add the web parts for Jive to an existing SharePoint site?
After you've synced your site to a Jive place:
  1. Navigate to the page where you want to install the web parts.
  2. Go to Site Actions - Edit Page.
  3. Click Add a Web Part where you want to install the new part.
  4. In the Web Part list, select the part you want to install, then click Add.
The Jive web parts, which are populated as part of the Jive for SharePoint installation, include:
  • Jive Actions
  • Jive Container Content
  • Jive Container Recent Activity
  • Jive Search Results
  • People in Jive
Can I disconnect a SharePoint site from the Jive place it's connected to?
No. The only way to disconnect them is to delete first the Jive place, then the SharePoint site it's connected to.
Why are users having trouble searching SharePoint from Jive.
The most common reason for search problems is a browser problem. Chrome users should enable pop ups if prompted. IE users who are getting errors that prevent them from searching should:
  1. Select Internet options > Privacy > Sites.
  2. Click Allow.
  3. Select Internet options > Privacy and ensure privacy is set to Low.
Make sure that the user with this problem can navigate to the SharePoint site in the browser, and has a trusted certificate between the SharePoint and Jive servers.
Why am I getting a "401 Unauthorized" error when trying to access SharePoint from Jive?
Your SharePoint server might not accept calls from non-Windows machines, including the Jive server which is always Linux. You can resolve this problem by setting the NtlmMinClientSec registry entry to 0x0. For more information, see the Microsoft tech note at
Can I improve my experience using remote access?
Although you can use a remote session (RDP) to access the Jive for SharePoint web parts, you may experience some problems due to layout redrawing. Working through direct access is recommended for the best user experience.