Changing non-editable profile fields

Sometimes profile fields can't be edited because an administrator has locked them down, or because they come from a directory server controlled by your organization.

If you can't edit a field such as your name or title in your profile, it's typically because an administrator has set up your community this way. Often, fields like name, title, email address, and department aren't entered by a Jive administrator but come from a directory server such as Active Directory. In this case, the community administrator can't directly edit them in the profile, either.

Every organization is different, so who you should ask for help depends on who is responsible for this part of your site data. If you need to change a non-editable field in your profile, you can try the following paths for getting it changed:
  • If you know who your community manager is, ask them who controls these fields. Often, they can make the change, request a change for you, or tell you who can handle the change.
  • If you don't know who your community manager is, try contacting your human resources department or your IT support department. These departments often administer your company directory server or know who does.