Registering in community

Depending on the community configuration, an account may be provided for you, or you can create it yourself.

Some of the communities you cannot access without registering. In other communities, you can browse the content, but with registration you get access to additional useful features, such as useful notifications and direct messages.

Registration in Jive communities depends on the community configuration. In some communities, a user account may be created for you by administrators, and they provide you with details for logging in to the community. Or you may be able to create an account for yourself.


You must have a valid email address which is used to verify your identity.

Self-registering in community

Generally, you should follow the steps below to self-register.

  1. Open the community URL. The login and registration page should be opened. If another page opens, click Register to go to the registration page.
  2. Next, you provide your email which you will use to access the community. Generally, one of the following options should be available.
    • Click Click here to create one to start creating your account.
      An example of the registration form
    • If you are required to confirm your email address first, enter your email address and click Confirm address.
      An example of the registration form with required email verification

      You receive an email with further instruction for registration. Click on the provided link to continue.

    • If SSO is enabled in the community, you can use your other credentials, such as Google or Facebook, to log in. The information about you is usually received from this account, and your user account is created immediately.
  3. You may required to pair up a device for a two-factor authentication. In this case, you will need to set up an authentication app on your mobile device and scan the provided QR code with the app. For example, you can use Google Authenticator (‎Google Authenticator on the App Store or Google Authenticator on Google Play) or Authy (Authy in the App Store or Authy 2-Factor Authentication on Google Play).

    Figure: Pairing a device for the two-factor authentication

    Pairing a device for the two-factor authentication

    If you cannot scan the QR code, on the login page, click + next to Unable to scan the QR code on your device and enter the provided data into the app.

    When the authenticator app is configured, click Next, type a code from the app in Enter code, and then click Verify. The time for entering the code is limited, you need to enter the code before it is changed in the app.

  4. You may be required to review the Terms and Conditions agreement and the cookie usage policy. It is required to accept the conditions to access the community.
    Note: If you don't accept the agreements, you won't be able to access the community.
  5. Then you need to create your user password and provide some information about yourself. The required information is marked accordingly.

    If you registered with an SSO account, you might not see this step.

  6. When you finish, click Create Account.
  7. If two-factor authentication is enabled, you will be asked to

Your account is created. Depending on the community setup, you may be immediately redirected to the community home page. Alternatively, you may need to wait while your request is validated. After that, you will receive an email with the results and further instructions.

With your new account, you can explore the community. For more information, see Getting started.