Sharing content with non-group members

Documents, discussions, questions, and uploaded files in a private group can be shared with the users who are not members of the group. This is useful if you need a non-group member to help you review and edit a document or discussion.

Content sharing options

Non-member content sharing must be allowed for the group. The group owner or community administrator may need to enable this feature for you, depending on how your community is set up. For more information, see Enabling non-member content sharing.

With the feature enabled, you can share documents, discussions, questions, and uploaded files (when they are stored within the group). Besides, you can choose both community members and people outside of the community as recipients.

A content item can be shared as follows:

  • PDF export: The selected content item is converted to PDF with comments included and sent by email.

    Only PDF exporting option is available

    For people how are not community members only the PDF export option is available
  • Co-authoring: The selected content item is made accessible to a community user for viewing and editing. The user effectively becomes a co-author of the content item.

    You can choose between the co-authoring and PDF export options
Note: You can't share files that are stored in external storage, such as Google Drive.

How you can share a content item depends on whether you can edit this item or not.

If you are... And the recipient is...
a community member but not a group member not a community member
Group member and cannot edit the content item
  • PDF export
  • PDF export
Group member and can edit the content item
  • PDF export
  • Co-authoring
  • PDF export
Group owner and cannot edit the content item
  • PDF export
  • PDF export
Group owner and can edit the content item
  • PDF export
  • Co-authoring
  • PDF export
Community administrator with the Manage Social Group permissions
  • PDF export
  • PDF export
Community administrator with the Full Access permissions
  • PDF export
  • Co-authoring
  • PDF export

Note that in groups, documents and files can be co-authored by all group members, and both methods can be used for sharing. But questions and discussions can be co-authored only by their authors, other group members can share them only as PDFs.

Sharing with non-group members

To share a document or discussion with a non-group member:

  1. Go to the content item that you want to share.
  2. Click Share in the menu.
  3. Enter the name or email of the person with whom you want to share the item.

    The user is added in a red box under the search box, and a notification with the sharing details is displayed.

  4. If you have a choice for sharing, select one of the following and then click OK.
    • Grant this user access to this content only: Grants the selected user access for viewing and editing to the selected content item. The user becomes a co-author of the content item.
    • Email this user a PDF of this content: Converts the content item with comments to PDF and sends it to the selected user.
  5. Under Message, type a note for the person.
  6. Click Share.

You can see a green bar at the bottom of the screen letting you know the share was successful. You can also see an orange icon at the top that lets you know the item is visible to non-group members. You can click the provided link to see which non-group members the content item has been shared with.