Troubleshooting tiles

You can diagnose and fix common problems with tiles by looking at our troubleshooting tips.

Relative URLs in HTML tiles are resolved incorrectly

The relative links in the existing HTML tiles sometimes may be resolved incorrectly, and the resulting URL in the tile is malformed. With Jive 2019.1 we provide a fix to this issue that affects all newly created tiles and a workaround for fixing up existing tiles.

To fix an existing HTML tile, do the following:

  1. Create a new HTML tile.
  2. Copy-paste the HTML code from an original HTML tile to the new tile.
  3. Delete the original HTML tile.