Unpairing a two-factor authentication device

If you need to change the device you use for two-factor authentication (2FA), you need to unpair the device you use and then set up a new device.

Fastpath: Your avatar > Preferences, then the Two-factor Authentication tab
Note: This tab may not be available depending on the community configuration.

You will have to enter a verification code from your current device before paring a new one. If you cannot unpair your device yourself, you can refer to your community managers to unpair the device for you. This may be required, for example, if you don't have access to the device.

To change the device for two-factor authentication:

  1. Go to Your avatar > Preferences, then click the Two-factor Authentication tab.

    Figure: The Two-factor Authentication tab on the Preferences page


    The Two-factor Authentication tab on the Preferences page
  2. Click Unpair Device.
    This opens the Unpair Device dialog box.

    Figure: The Unpair Device dialog box


    The Unpair Device dialog box
  3. Enter your password and the verification code from the authenticator app.
  4. Click Revoke token.

The device is disassociated from your account and you are signed out from your account. When signing back in, you will be able to set up a new device. For more information, see Signing in to community with two-factor authentication enabled.