Cloud Search service

The Jive Cloud Search service enhances Jive search with infinite scale, continuous improvements, and the advanced social context. Here you can find how Jive Cloud search works. Jive Cloud Search service is available whether you are using the Jive Cloud or installing Jive On-Premise.

About Cloud Search service

If you are installing Jive as an on-premise solution and you want to use Jive Cloud Search instead of the On-Premise Search, you should file a support case so we can whitelist your IP addresses to allow you through the firewall. For more information, see List of required ports and domains.

The Cloud Search service follows best practices for data separation. All data is written, stored and accessed with a tenant-ID unique to the owner of the data and no access to data for a given tenant-ID is permitted unless a client also presents a secret key for verification in accordance with OAuth. All communication is over HTTPS.

Cloud Search benefits

Cloud Search provides the following benefits:

Infinite scale
By leveraging a cloud-based Big Data infrastructure, the search service can scale to any level while providing full redundancy.
Continuous improvement
Because search is deployed as a separate service, it can be improved at any time without disrupting other Jive functionality. Just as with familiar web search tools, the relevance of Jive search results gets better over time.
Social relevance
By fusing dynamic data into search rankings, Jive search service incorporates social information for improved search relevance. For more information, see Social score in Content search.

Basic search algorithm

Cloud Search uses "OR" search by default, meaning that it finds results if at least one of the words in the search phrase exists in them. In other words, results don’t have to include every word in the search query. The algorithm also searches all included text, including attachments and comments — not just the initial blog post, document, or discussion.

Users can apply special modifiers, such as quotes or keywords, to make search phrases more specific. For more information, see Search overview in the User Guide.

The results depend on what users are searching for: content, people, or places. For more information, see Content search and Non-content search.

Spotlight search and Advanced search

The Spotlight search appears at the top of each page. It’s intended as the "quick and easy" search feature, with only a few options to narrow your search. It also adds a wildcard (*) to the end of your search term, since it searches as you type and expects that you may not have finished typing yet. This means that it anticipates what you’re searching for; if you’re searching for "Library of Congress" and pause while typing "Librar", it searches for "library", "libraries", and other words with the same stem, not just "librar". Also, the Spotlight search searches for tags.

Advanced search takes place on the main search page after pressing Enter in the Spotlight search box. It offers many more options to refine your search and does not apply the wildcard, as it expects you to provide all of your detailed criteria for the most specific results.

An important difference is that in the Advanced Search page there are many facets the user can imply while in the Spotlight search there are just a couple of options.

For more information, see Search and browse features and Using Spotlight search in the User Guide.


When you start to @mention someone or something, Jive searched similarly to the Spotlight search. The search algorithm takes what you've typed in so far and adds a wildcard (*) to it. This means that no stemming is done with this search.

The main difference from the Spotlight search is that @mentioning only searches the title of content or place and username, name, and email of a user.

For more information, see Search overview in the User Guide.

Search configuration

For more information about configuring search, see Managing search.