Integrating web analytics

You can connect your community with a third-party web analytics provider to track site navigation and marketing analytics on your Jive site.

Fastpath: Admin Console: System > Settings > Third-Party Analytics

You can use a web analytics tool like Google Analytics or Marketo to monitor what's happening on your Jive site by inserting tracking code in your Jive pages. This code sends information back to the web analytics provider each time a page on your site is accessed. Analytics results are not displayed anywhere in Jive: you can access them by using analytics reporting from your analytics provider.

By default, you can use Google Analytics or Marketo. If you need to implement a different third-party tool, please contact Support.

Note that if you were already using this setting with a previous version, you can see a tab that allows a more free-form JavaScript implementation. This method is no longer recommended because of security risks.

Note: Jive's Analytics offerings don't have any connection to this third-party data collection. They use different metrics, and the results are not directly comparable.

To set up reporting:

  1. In the Admin Console, go to System > Settings > Third-Party Analytics.
  2. On the provider tab, select Enabled.
  3. Enter your service ID in Google Analytics ID or Marketo Munchkin ID.
  4. Click Save Settings.

The third-party analytics service is enabled in Jive.