List of required ports and domains

Here you can find the ports you need to open in order to enable key Jive components. For services that are hosted by Jive, you also need to ensure access to certain domains or IP addresses. These addresses are shown where required. For Jive core services, we've provided the name used in the Jive command-line interface for reference.

Jive Core components

Component	Jive CLI Name	Ports	Direction	Domains or IPs
Jive Core (Hosted only) when connecting to custom services behind a firewall¹				AWS US-East-1 Region: `34.192.45.122`, `34.198.91.162`, `34.231.78.214`, `34.225.172.123`, `34.193.143.104`, `52.55.123.87`, `52.20.222.9`, `34.230.231.2`, `34.197.60.63`, `52.207.30.159`, `3.213.1.211` AWS EU-West Region: `54.154.171.198`, `108.129.50.14`, `52.31.199.172`, `34.247.7.187`, `34.252.244.183`, `52.211.222.108`, `63.33.30.202`
Jive web application (Tomcat)	webapp	HTTP monitor port: `9000` (does not need to be opened outside) Server port: `9001` (does not need to be opened outside) HTTP port: `9002` (does not need to be opened outside)	Open
Jive - Apache	httpd	HTTP port: 8080	Open and public-facing
Activity Engine	eae	TCP port: `7020` JMX port: `7021,8026` RMI ports: `33030,56844`	Open
Cloud Search service		`443`	Outbound	US customers only: `search-ingress-adapter.aws-us-east-1-prod.svc.jivehosted.com` `search-query.aws-us-east-1-prod.svc.jivehosted.com` EU customers only: `search-ingress-adapter.aws-eu-west-1-prod.svc.jivehosted.com` `search-query.aws-eu-west-1-prod.svc.jivehosted.com`
On-Premise Search service	search-service	Service port: `30000` Debug port: `27001` JMX port: `27002`	Open	`localhost`
Ingress Replicator service	ingress-replicator-service	Service port: `29000` Debug port: `29001` JMX port: `29002`	Open	`localhost`
Document Conversion	docconverter	`19003`	Open
Analytics		none	Inbound
Cloudalytics		`443`	Outbound	US customers only: `ca-ingress.aws-us-east-1-prod.svc.jivehosted.com` `ca-cmr.aws-us-east-1-prod.svc.jivehosted.com` `ca-query.aws-us-east-1-prod.svc.jivehosted.com` EU customers only: `ca-ingress.aws-eu-west-1-prod.svc.jivehosted.com` `ca-cmr.aws-eu-west-1-prod.svc.jivehosted.com` `ca-query.aws-eu-west-1-prod.svc.jivehosted.com`
Cache service	cache	1024 - 65535	n/a

Databases server default ports

Component	Ports	Direction
Database - PostgreSQL	`5432`	Open/bidirectional
Database server - SQL	`1433`	Open/bidirectional
Database server - MySQL	`3306`	Open/bidirectional
Database server - Oracle	`1521`	Open/bidirectional

Jive optional components

Component	Ports	Direction	Domains or IPs
Jive Connects for Office	`80` or `443` (we recommend using `443` to transmit content)	Open
Mobile (all locations, including EMEA) when you are sending push notifications to the publicly available apps	`443`	Outbound from Jive instance	`mobilepush.prod.jiveon.com` (`204.93.64.255` and `204.93.64.252`)
Mobile (all locations, including EMEA) when you are using your custom branded iOS app with your own push notification certificate	TCP port `5223` (used by devices to communicate to the APNs servers) TCP port `2195` (used to send notifications to the APNs) TCP port `2196` (used by the APNs feedback service) TCP Port `443` (used as a fallback on Wi-Fi only, when devices are unable to communicate to APNs on port `5223`)	Outbound from Jive instance
Mobile (all locations, including EMEA) when you are using your custom branded Android app with your own Google Cloud Messaging key	`443`	Outbound from Jive instance	`https://android.googleapis.com/gcm/send`
Jive for SharePoint	`443` or `80`	Inbound to public SSL-enabled VIP for Jive instance
Jive StreamOnce	`443`	Inbound to Jive instance Outbound from Jive instance	`209.93.64.0/19` `192.250.208.0/20`
Video	`80`, `443`, and `1935`	Open/outbound	For region-specific CDN information, see the Video Module FAQ on Worx.
Video (cont.)	`80` and `443` to a specific IP range (for example, `208.122.31.1 - 208.122.31.250`)	Open/inbound	`208.122.47.224/27` `74.63.51.48/28` `72.251.201.144/28` `107.6.89.96/28` `54.241.10.197/28`
Video – webcam	`80` and `443` to a specific IP range (for example, `208.122.31.1 - 208.122.31.250`)	Open/inbound	`184.73.23.83`
Jive for Office and Jive for Outlook	`80`		files.jivesoftware.com (for auto-updates only)

¹ This applies to Hosted communities only. If your organization utilizes whitelisting to connect your Jive instance to your organization's services behind a firewall, you need to whitelist the IPs as specified. This may be required, for example, if your Jive community is configured for LDAP directory syncing, and you utilize a whitelist on your firewall to allow your Jive community to connect to it.