Troubleshooting Document Conversion machine setup

If your document conversion tests are failing, try investigating the areas described here to resolve the problem.

  • Check that port 19003 is open between the application node and the conversion node by executing a telnet command. For example, run telnet 19003.
  • Check the log for the DocConverter service for startup exceptions. You can find the log at /usr/local/jive/var/logs/docconverter.out.
  • If the Office to PDF test is failing on the Document Conversion Setup page, execute jive status -v to verify that DocConverter has open ports 8820, 8821, 8822, 8823, 8824.