Quick start

An overview of the steps required to integrate Jive with Google Docs.

We recommend you set up the integration in this order:

  1. Create the integration user on the Google side, and give them all group permissions. For more information, see Understanding permissions
  2. Verify that Third Party Apps are enabled.
  3. Create an integration user in Jive with the same email as the one created in step 1.
  4. Assign the integration user Manage System permission override.
  5. Log into Jive as the integration user, navigate to Add-Ons, and install the Google Drive and Google Drive Files and Docs add-ons. For more information, see Installing the Jive for Google Drive Files and Docs add-On.
  6. In Storage Management within the Add-Ons page, add a new storage integration with Google Drive, authenticate as the integration user, and configure the storage integration.
  7. Create a space or group and select the Google Drive integration as the storage provider. For more information, see Adding Google Drive as an external storage provider.

Here's an overview of the integration accounts and Jive permissions:

Google Integration User
This user should have been set up the G Suite side. This account should not be an actual community member, and it should only be used for this integration. The Google integration user owns the Google Drive folders created from your community.
Jive Integration Account
This is a Jive user account that:
  • Can access your G Suite domain.
  • Has access to Admin Console: Permissions > System Administration with at least the Manage System permission.
Manage System Permission
To assign the Manage System permission, create a user override for the integration user. For more on user permissions, see Managing permissions in the Jive 9.x Community Manager Help.