Resetting binaries

If you need to work with Support to troubleshoot problems with updating your client version, you can use the manual update and Reset Binaries settings to make sure you have the correct version of the client binaries on your server.

Note: Don’t use these settings without a recommendation from Support.
Fastpath: Admin Console: System > Settings > Jive for Outlook

To reset the binary:

  1. In the Admin Console, go to System > Settings > Jive for Outlook, and then go to the Client Binaries tab.
  2. Check to see what version you'll be updating to. You can see the Jive for Outlook client version you currently have installed on your servers displayed. If an update is required, you will also see a button prompting you to replace your installed client binaries with the latest build of the client software. If you want your users to be prompted to install the latest client version next time they log in, click the button. You should see the new version displayed, and the button will go away.
  3. If you don't succeed in updating the binaries to the correct version this way (for example, if the update appears to succeed but your users can't download the client from the Tools page), you can try clicking Reset Binaries on the Client Binaries tab. Resetting the binaries deletes the binaries posted on your server. They can be recovered by using the auto-update setting.
    Note: This resets the binaries for the Jive for Outlook and Jive for Office clients.