Setting up Jive for Outlook

The Extended API plugin supports multiple Jive products including the Jive for Outlook.

Getting up and running with Jive for Outlook requires installing Extended APIs plugin. Your license then will activate Jive for Outlook, as well as any other Microsoft plugins you're licensed for.

Install the plugin using the following steps:

  1. If you have a version of the Extended APIs plugin earlier than v2.0, or if you have an earlier version of Jive for Office installed, you need to uninstall them before you can install the new Extended APIs.

    Check the Admin Console page at System > Settings > Plugins. If you have a Jive for Office plugin installed, you have the older version and need to remove it. After you remove the old versions and install the new plugin, you should see the new Extended APIs plugin in the Plugins page. If you still see the old plugin, try restarting the Jive server.

  2. Before you install the Jive for Outlook plugin, make sure Advanced incoming email monitoring is enabled in your Jive instance.

    To check this feature, go to System > Settings > Email Server and select the Advanced Incoming tab. You can see the status of the feature here; you should enable the feature if it's turned off. For more information about Advanced Email setup and configuration, see Configuring advanced incoming email monitoring in the Jive 9.x Community Manager Help.

  3. Add a extended-apis.outlook.mail.alias system property and set the value to the server address or alias used to send Jive notifications.

    You can find this in the reply-to address of any notification email. For example, if the reply-to address is, set the value to Use the System > Management > System Properties page to add the property. For more information about Jive system properties, see Fine-tuning with system properties in the Jive 9.x Community Manager Help.

  4. Make sure Document Conversion is enabled on the System > Settings > Document Conversion page.

    For more information about document conversion, see Setting up Document Conversion in the Jive 9.x Community Manager Help.

  5. Install the Extended API plugin, as described in Installing Extended APIs.
  6. Check if Jive for Outlook is enabled, as described in Enabling or disabling Jive for Outlook.