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Cloud Help for Community Managers
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Welcome
Trying Jive
Jive in Translation
What's New?
System Requirements
Supported Browsers
Documentation PDFs
Configuring Community
Setting up community
Enabling new features in Jive Cloud
Required Jive domains and firewall rules
Setting up your profile
Starting Admin Console
Enabling Personal Insights
Creating a community structure
Planning customized community pages
Using community from a mobile browser
Theming community
Optimizing themes for mobile browsers
Using a predefined theme
Theming your site
Theming options reference
Creating custom links in the main navigation
Main navigation options reference
Export a theme
Import a theme
Managing place banner presets
Replacing a place template's default banner
Adding new images to Place Banner presets
Managing Support Center
About Support Center
How to enable Support Center
Add the Support link
Remove or rename Support link
Assigning Support Center permissions
Designing Support Center
Adding sections and places
Setting up content
Adding other support channels
Changing the name of the root space
Setting up locale and time zone
Inviting people to community
Customizing the News Page
What Is News?
What Are News Streams?
Tips for Creating News Streams
Creating a News Stream for Everyone
Creating a News Stream for Specific Users
News Page Tile Reference
Rebuilding a News Stream
Configuring News FAQ
Customizing the Home Page
Home Page Options
Configuring the Home Page
Setting Up Image Navigation
Setting Up the Search Widget
Setting Up the Ask Widget
Setting Up the Answered Questions Widget
Creating a Mobile Community Home Page
Enabling or Disabling the Create Menu
Creating Community-Wide Announcements
LDAP and Active Directory Guide
Supported Directory Servers
Overview of Directory Integration Steps
Mapping Users from a Directory Server
Mapping Groups from a Directory Server
Using LDIF to Inventory Your Directory
Synchronizing LDAP Users
Setting Up Single Sign-On
Understanding SSO with SAML
Getting Ready to Implement SAML SSO
Configuring IdPs for SSO
SAML Identity Providers
Configuring SSO with SAML
General SAML Integration Settings
Advanced SAML Integration Settings
SAML SSO Attribute Mapping Tips
Login Entry Pages
Mixed-Mode Authentication
Troubleshooting SAML SSO
IdP-Specific SAML SSO Issues
Understanding SSO with External Login
Configuring SSO with External Login
Global Settings for All SSO
Configuring Content-Related Settings
Enabling the Antivirus Feature
Configuring Structured Outcomes
Limiting Structured Outcomes to Specific Users
Configuring Badge Thresholds
Enabling and Disabling the Your View Feature
Configuring Discussions Application-Wide
Managing Blogs
Configuring Blogs System-Wide
Migrating Blog Content
Configuring Spell Check
Enabling or Disabling Projects
Configuring Direct Messages
Configuring Sharing
Enabling Social Media Sharing
Understanding Embedded, Attached, and Uploaded Images
Configuring Support for Embedded Images
Enabling Collections
Using the Sitemap Feature
External File Storage
Setting Up Video
About Video
Supported Video Providers and Formats
Configuring Video
Exporting Videos
Configuring Ratings and Liking
Reindexing Browse Data
Managing Feeds
Filtering and Formatting Content
Profanity Filter
Emoticon Filter
Configuring Interceptors
eDiscovery Search
Managing Content Translation Service
Enabling Content Translation Service
Disabling Content Translation Service
Configuring People-Related Settings
Managing Access
Configuring Password Reset
Configuring User Registration
Configuring Terms and Conditions
Configuring Cookie Consent Banner Settings
Configuring Login Security
Enabling Username Reminders
Banning People
Configuring Status Levels
Avatar Settings
Configuring User Update Settings
Enabling Personal Insights
Managing SEO in Your Community
Configuring URL Redirects
Best Practices for URL Redirects
Improving SEO in Your Community
Managing Search
Configuring Content Search
Configuring Search Synonyms
Promoting Content Search Results
Configuring OpenSearch
Setting Up Email
Why Does My Email Content Look Funny?
Editing Email Notification Templates
Adding Unsubscribe Link to Email Footers
Localizing Email Notification Templates
Troubleshooting Email
Managing Add-ons and Apps
What are Add-ons?
Install Add-ons
Configure and Activate Add-ons
Enable Add-ons for External Contributors
Manage App Visibility Using Security Groups
Uninstall Add-ons
Managing Storage Providers
Managing API Add-ons
Reconnecting to Add-on Services
Checking for Add-on Updates
Viewing Active Add-on Tiles
Managing Analytics Add-ons
Generating Client IDs and Secrets
Retrieving a Client ID and Secret
Revoking Access to a Service
Managing Other Add-Ons
Reconnecting to Add-on Services
Checking for Add-on Updates
Building Your Own Add-ons
Building the Add-on
Uploading Your Own Add-ons
Letting the Community Use Your Add-on
Publishing to the Add-ons Registry
Pushing Updates to Add-ons Registry
What was that Client ID and Secret?
Viewing Active Add-on Tiles
Using Service Diagnostics
Understanding Alerts
Troubleshooting Add-ons
Setting Up Records Retention
Understanding Records Retention
Enabling Records Retention
Configuring Records Retention
Configuring Records Retention for SMTP
Configuring Records Retention for XML
Configuring Records Retention for Actiance Vantage
Getting Information About Performance
Auditing Administrative Tasks
Integrating Web Analytics
Connecting Communities with Bridges
Managing Customizations
Adding and Removing Widgets
Working with Feeds
Enabling Feeds
Feeds Available
Feeds System Wide
Feeds Per Space
Feeds Per Blog
Feeds Per Document
Feeds Per Person
Filtering Web Robots
Jive Security
In-product Security Features
Jive and Cookies
Security of Cloud-Delivered Services
Security Recommendations
Managing Community
Managing Places and Pages
Understanding Pages in Places
Adding an Overview Page
Enabling Custom Pages in Places
Adding a Custom Page to a Place
Designing Places
Assigning a Place Template
Creating a New Place Template
Using Tiles and External Stream Integrations
Adding a Custom Page to a Place
Changing a Banner or Image in a Place
Managing Page Navigation in Places
Reordering and Editing Pages
Saving a Place Template Globally
Deactivating a Place Template
Managing Tiles and Templates
Tile References
Your View Tile Reference
News Page Tile Reference
Place Tile Reference
Super List Tile
Ask a Question Tile
Place Template Reference
General Place Templates
Corporate Communications Place Templates
Customer Service Place Templates
Human Resources Place Templates
IT Place Templates
Marketing Place Templates
Other Templates
Products Place Templates
Research and Development Templates
Sales Place Templates
Using Tiles
Creating a Custom Content, People, or Places Tile
Creating a Custom HTML Tile
Creating Custom Tiles for Daily
Place Tile Reference
News Page Tile Reference
Your View Tile Reference
Setting Up the Questions Tiles
Creating Content Sets
Using Expandable Sections
Troubleshooting Tiles
Designing Overview Pages for Places
Setting Up a Place's Overview Page
Updating Places That Have an Overview Page
Setting Up the Search Widget
Setting Up Image Navigation
Setting Up the Ask Widget
Setting Up the Answered Questions Widget
HTML and Formatted Text Widgets
Uploading Static Resources to a Widget
Overview Page Customization Permissions
Available Widgets Reference
Making Bulk Changes to Content in Places
Sharing Exchange Calendars in an HTML Text Widget
Managing Page Navigation in Places
Reordering and Editing Pages
Managing Place Categories
Making Bulk Changes to Content in Places
Managing Spaces
Designing Space Hierarchies
Changing the name of the root space
Space Creation Options
Creating A New Space from the Admin Console
Creating A New Space from the User Interface
Arranging Spaces
Configuring Spaces
Setting Space Name, Locale, and Allowed Content Types
Setting a Space's Allowed Content Types
Configuring Discussions for a Space
Setting a Space Approver
Setting Up Abuse Reporting
Archiving Discussion Threads
Exposing Discussions on Another Site
Using Community Everywhere
Setting Up Community Everywhere
Script Generator
Usage
Fine-Tuning with Extended Properties
Managing Content in a Space
Managing Discussions
Managing Documents
Managing Categories
Merging Spaces
Managing External Groups
Enabling External Groups
Permissions for External Groups
Adding External Contributors
Managing Permissions
Default Permissions for Content Items
Overview of Permissions by Place
Overview of Assigning Permissions
Setting Permissions
Defining User Groups
Creating User Overrides
Managing Administrative Permissions
About System Administration Permission Levels
How Admin Permission Levels Affect Your Access
Setting Administrative Permissions for User Groups
Managing Space Permissions
How a New Space Inherits Permissions
Using and Customizing the Default Space
Setting Permissions for Spaces
Creating User Overrides for Spaces
What are Space Permission Levels?
Standard Space Permission Levels
Custom Permission Levels and User Overrides for Spaces
Creating a Custom Space Permission Level
Managing Blog Permissions
About Global Blog Permission Levels
Setting Global Blog Permissions
Managing Social Group Permissions
About Social Group Permissions
Setting Social Group Permissions
Setting Up Non-member Content Editing
Managing Other Content Permissions
About Other Content Permissions
Setting Home Page and Other Content Permissions
Managing User Accounts and User Groups
Managing User Groups
Adding User Groups
Managing User Group Membership
Editing User Group Settings and Properties
Managing User Accounts
Editing a User Account
Creating a User Account
Deleting and Deactivating a User Account
Synchronizing with User Authentication Systems
Defining User Relationships
Configuring the Org Chart
Configuring User Appearance Options and Presence
Letting Users Control Their Own Settings
Configuring User Profile Templates
Creating New User Profile Fields
Selecting Fields for Hover Cards
Moderation
What Is Moderation?
Moderation Best Practices
Moderator Roles and Where to Set Them
Who Moderates What?
What Cannot Be Moderated?
Moderation Inheritance in Groups and Spaces
Setting Up Content Moderation
Reviewing Content Moderation Requests
Setting Up Profile Image Moderation
Setting Up User-Uploaded Avatar Moderation
Moderation: Frequently Asked Questions
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