Cloud Help for Community Managers

Content
Search Results
Loading, please wait ...

Loading

  • Welcome
    • Trying Jive
    • Jive in Translation
    • What's New?
    • System Requirements
      • Supported Browsers
    • Documentation PDFs
  • Configuring Community
    • Setting up community
      • Enabling new features in Jive Cloud
      • Required Jive domains and firewall rules
      • Setting up your profile
      • Starting Admin Console
      • Enabling Personal Insights
      • Creating a community structure
      • Planning customized community pages
      • Using community from a mobile browser
      • Theming community
        • Optimizing themes for mobile browsers
        • Using a predefined theme
        • Theming your site
        • Theming options reference
        • Creating custom links in the main navigation
        • Main navigation options reference
        • Export a theme
        • Import a theme
        • Managing place banner presets
        • Replacing a place template's default banner
        • Adding new images to Place Banner presets
      • Managing Support Center
        • About Support Center
        • How to enable Support Center
        • Add the Support link
        • Remove or rename Support link
        • Assigning Support Center permissions
        • Designing Support Center
        • Adding sections and places
        • Setting up content
        • Adding other support channels
      • Changing the name of the root space
      • Setting up locale and time zone
      • Inviting people to community
    • Customizing the News Page
      • What Is News?
      • What Are News Streams?
      • Tips for Creating News Streams
      • Creating a News Stream for Everyone
      • Creating a News Stream for Specific Users
      • News Page Tile Reference
      • Rebuilding a News Stream
      • Configuring News FAQ
    • Customizing the Home Page
      • Home Page Options
      • Configuring the Home Page
        • Setting Up Image Navigation
        • Setting Up the Search Widget
        • Setting Up the Ask Widget
        • Setting Up the Answered Questions Widget
      • Creating a Mobile Community Home Page
      • Enabling or Disabling the Create Menu
      • Creating Community-Wide Announcements
    • LDAP and Active Directory Guide
      • Supported Directory Servers
      • Overview of Directory Integration Steps
      • Mapping Users from a Directory Server
      • Mapping Groups from a Directory Server
      • Using LDIF to Inventory Your Directory
      • Synchronizing LDAP Users
    • Setting Up Single Sign-On
      • Understanding SSO with SAML
      • Getting Ready to Implement SAML SSO
      • Configuring IdPs for SSO
      • SAML Identity Providers
      • Configuring SSO with SAML
      • General SAML Integration Settings
      • Advanced SAML Integration Settings
      • SAML SSO Attribute Mapping Tips
      • Login Entry Pages
      • Mixed-Mode Authentication
      • Troubleshooting SAML SSO
      • IdP-Specific SAML SSO Issues
      • Understanding SSO with External Login
      • Configuring SSO with External Login
      • Global Settings for All SSO
    • Configuring Content-Related Settings
      • Enabling the Antivirus Feature
      • Configuring Structured Outcomes
        • Limiting Structured Outcomes to Specific Users
      • Configuring Badge Thresholds
      • Enabling and Disabling the Your View Feature
      • Configuring Discussions Application-Wide
      • Managing Blogs
        • Configuring Blogs System-Wide
        • Migrating Blog Content
      • Configuring Spell Check
      • Enabling or Disabling Projects
      • Configuring Direct Messages
      • Configuring Sharing
      • Enabling Social Media Sharing
      • Understanding Embedded, Attached, and Uploaded Images
      • Configuring Support for Embedded Images
      • Enabling Collections
      • Using the Sitemap Feature
      • External File Storage
      • Setting Up Video
        • About Video
        • Supported Video Providers and Formats
        • Configuring Video
        • Exporting Videos
      • Configuring Ratings and Liking
      • Reindexing Browse Data
      • Managing Feeds
      • Filtering and Formatting Content
        • Profanity Filter
        • Emoticon Filter
      • Configuring Interceptors
      • eDiscovery Search
      • Managing Content Translation Service
        • Enabling Content Translation Service
        • Disabling Content Translation Service
    • Configuring People-Related Settings
      • Managing Access
        • Configuring Password Reset
        • Configuring User Registration
        • Configuring Terms and Conditions
        • Configuring Cookie Consent Banner Settings
        • Configuring Login Security
        • Enabling Username Reminders
        • Banning People
      • Configuring Status Levels
      • Avatar Settings
      • Configuring User Update Settings
      • Enabling Personal Insights
    • Managing SEO in Your Community
      • Configuring URL Redirects
      • Best Practices for URL Redirects
      • Improving SEO in Your Community
    • Managing Search
      • Configuring Content Search
        • Configuring Search Synonyms
        • Promoting Content Search Results
      • Configuring OpenSearch
    • Setting Up Email
      • Why Does My Email Content Look Funny?
      • Editing Email Notification Templates
      • Adding Unsubscribe Link to Email Footers
      • Localizing Email Notification Templates
      • Troubleshooting Email
    • Managing Add-ons and Apps
      • What are Add-ons?
      • Install Add-ons
      • Configure and Activate Add-ons
      • Enable Add-ons for External Contributors
      • Manage App Visibility Using Security Groups
      • Uninstall Add-ons
      • Managing Storage Providers
      • Managing API Add-ons
        • Reconnecting to Add-on Services
        • Checking for Add-on Updates
        • Viewing Active Add-on Tiles
      • Managing Analytics Add-ons
        • Generating Client IDs and Secrets
        • Retrieving a Client ID and Secret
        • Revoking Access to a Service
      • Managing Other Add-Ons
        • Reconnecting to Add-on Services
        • Checking for Add-on Updates
      • Building Your Own Add-ons
        • Building the Add-on
        • Uploading Your Own Add-ons
        • Letting the Community Use Your Add-on
        • Publishing to the Add-ons Registry
        • Pushing Updates to Add-ons Registry
        • What was that Client ID and Secret?
        • Viewing Active Add-on Tiles
      • Using Service Diagnostics
      • Understanding Alerts
      • Troubleshooting Add-ons
    • Setting Up Records Retention
      • Understanding Records Retention
      • Enabling Records Retention
      • Configuring Records Retention
        • Configuring Records Retention for SMTP
        • Configuring Records Retention for XML
        • Configuring Records Retention for Actiance Vantage
    • Getting Information About Performance
      • Auditing Administrative Tasks
      • Integrating Web Analytics
    • Connecting Communities with Bridges
    • Managing Customizations
      • Adding and Removing Widgets
    • Working with Feeds
      • Enabling Feeds
      • Feeds Available
        • Feeds System Wide
        • Feeds Per Space
        • Feeds Per Blog
        • Feeds Per Document
        • Feeds Per Person
    • Filtering Web Robots
    • Jive Security
      • In-product Security Features
      • Jive and Cookies
      • Security of Cloud-Delivered Services
      • Security Recommendations
  • Managing Community
    • Managing Places and Pages
      • Understanding Pages in Places
        • Adding an Overview Page
        • Enabling Custom Pages in Places
        • Adding a Custom Page to a Place
        • Designing Places
          • Assigning a Place Template
          • Creating a New Place Template
          • Using Tiles and External Stream Integrations
          • Adding a Custom Page to a Place
          • Changing a Banner or Image in a Place
          • Managing Page Navigation in Places
            • Reordering and Editing Pages
          • Saving a Place Template Globally
          • Deactivating a Place Template
          • Managing Tiles and Templates
          • Tile References
            • Your View Tile Reference
            • News Page Tile Reference
            • Place Tile Reference
            • Super List Tile
            • Ask a Question Tile
          • Place Template Reference
            • General Place Templates
            • Corporate Communications Place Templates
            • Customer Service Place Templates
            • Human Resources Place Templates
            • IT Place Templates
            • Marketing Place Templates
            • Other Templates
            • Products Place Templates
            • Research and Development Templates
            • Sales Place Templates
        • Using Tiles
          • Creating a Custom Content, People, or Places Tile
          • Creating a Custom HTML Tile
          • Creating Custom Tiles for Daily
          • Place Tile Reference
          • News Page Tile Reference
          • Your View Tile Reference
          • Setting Up the Questions Tiles
          • Creating Content Sets
          • Using Expandable Sections
          • Troubleshooting Tiles
        • Designing Overview Pages for Places
          • Setting Up a Place's Overview Page
          • Updating Places That Have an Overview Page
          • Setting Up the Search Widget
          • Setting Up Image Navigation
          • Setting Up the Ask Widget
          • Setting Up the Answered Questions Widget
          • HTML and Formatted Text Widgets
          • Uploading Static Resources to a Widget
          • Overview Page Customization Permissions
          • Available Widgets Reference
          • Making Bulk Changes to Content in Places
          • Sharing Exchange Calendars in an HTML Text Widget
        • Managing Page Navigation in Places
          • Reordering and Editing Pages
        • Managing Place Categories
        • Making Bulk Changes to Content in Places
      • Managing Spaces
        • Designing Space Hierarchies
        • Changing the name of the root space
        • Space Creation Options
        • Creating A New Space from the Admin Console
        • Creating A New Space from the User Interface
        • Arranging Spaces
        • Configuring Spaces
          • Setting Space Name, Locale, and Allowed Content Types
          • Setting a Space's Allowed Content Types
          • Configuring Discussions for a Space
          • Setting a Space Approver
          • Setting Up Abuse Reporting
          • Archiving Discussion Threads
          • Exposing Discussions on Another Site
            • Using Community Everywhere
              • Setting Up Community Everywhere
              • Script Generator
              • Usage
          • Fine-Tuning with Extended Properties
        • Managing Content in a Space
          • Managing Discussions
          • Managing Documents
          • Managing Categories
          • Merging Spaces
      • Managing External Groups
        • Enabling External Groups
        • Permissions for External Groups
        • Adding External Contributors
    • Managing Permissions
      • Default Permissions for Content Items
      • Overview of Permissions by Place
      • Overview of Assigning Permissions
      • Setting Permissions
      • Defining User Groups
      • Creating User Overrides
      • Managing Administrative Permissions
        • About System Administration Permission Levels
        • How Admin Permission Levels Affect Your Access
        • Setting Administrative Permissions for User Groups
      • Managing Space Permissions
        • How a New Space Inherits Permissions
        • Using and Customizing the Default Space
        • Setting Permissions for Spaces
        • Creating User Overrides for Spaces
        • What are Space Permission Levels?
        • Standard Space Permission Levels
        • Custom Permission Levels and User Overrides for Spaces
        • Creating a Custom Space Permission Level
      • Managing Blog Permissions
        • About Global Blog Permission Levels
        • Setting Global Blog Permissions
      • Managing Social Group Permissions
        • About Social Group Permissions
        • Setting Social Group Permissions
        • Setting Up Non-member Content Editing
      • Managing Other Content Permissions
        • About Other Content Permissions
        • Setting Home Page and Other Content Permissions
    • Managing User Accounts and User Groups
      • Managing User Groups
        • Adding User Groups
        • Managing User Group Membership
        • Editing User Group Settings and Properties
      • Managing User Accounts
      • Editing a User Account
      • Creating a User Account
      • Deleting and Deactivating a User Account
      • Synchronizing with User Authentication Systems
      • Defining User Relationships
      • Configuring the Org Chart
      • Configuring User Appearance Options and Presence
        • Letting Users Control Their Own Settings
        • Configuring User Profile Templates
        • Creating New User Profile Fields
        • Selecting Fields for Hover Cards
    • Moderation
      • What Is Moderation?
      • Moderation Best Practices
      • Moderator Roles and Where to Set Them
      • Who Moderates What?
      • What Cannot Be Moderated?
      • Moderation Inheritance in Groups and Spaces
      • Setting Up Content Moderation
      • Reviewing Content Moderation Requests
      • Setting Up Profile Image Moderation
      • Setting Up User-Uploaded Avatar Moderation
      • Moderation: Frequently Asked Questions