Required Jive domains and firewall rules

For the Jive application to function properly, it needs to connect to external domains from the client side outside the primary instance domain. This topic lists such external domains that require an active connection.

Note:
  • Apps, add-ons, tiles, stream integrations, and other third-party integrations may require access to additional domains not listed here.
  • When creating firewall rules, both ports 80 (HTTP) and 443 (HTTPS) must always be allowed for each domain, unless otherwise noted.
Jive Core application (Cloud only)
  • https://assets.jiveon.com/
  • https://assets2.jiveon.com
  • https://static.jiveon.com/
  • https://cdn.polyfill.io/
If your organization utilizes whitelisting to connect your Jive instance to your organization's services behind your firewall, you need to whitelist the following IPs. This may be required, for example, if your Jive community is configured for LDAP directory syncing, and you utilize a whitelist on your firewall to allow your Jive community to connect to it.
  • AWS US-East-1 Region: 34.192.45.122, 34.198.91.162, 34.231.78.214, 34.225.172.123, 34.193.143.104, 52.55.123.87, 52.20.222.9, 34.230.231.2, 34.197.60.63, 52.207.30.159, 3.213.1.211
  • AWS EU-West Region: 54.154.171.198, 108.129.50.14, 52.31.199.172, 34.247.7.187, 34.252.244.183, 52.211.222.108, 63.33.30.202
AWS CloudFront CDN for Jive Core (Cloud only)

Jive Core relies on Amazon Web Services CloudFront content delivery network (AWS CloudFront CDN) for content distribution. You can download the current list of AWS Cloud Front IP ranges in JSON format provided by AWS at http://d7uri8nf7uskq.cloudfront.net/tools/list-cloudfront-ips at any time you need.

For example, the list in December 2019 includes the following IP ranges (in JSON format):

{"CLOUDFRONT_GLOBAL_IP_LIST": ["144.220.0.0/16", "52.124.128.0/17", "54.230.0.0/16", "54.239.128.0/18", "52.82.128.0/19", "99.84.0.0/16", "204.246.172.0/24", "205.251.192.0/19", "54.239.192.0/19", "70.132.0.0/18", "13.32.0.0/15", "13.224.0.0/14", "13.35.0.0/16", "204.246.164.0/22", "204.246.168.0/22", "71.152.0.0/17", "216.137.32.0/19", "205.251.249.0/24", "99.86.0.0/16", "52.46.0.0/18", "52.84.0.0/15", "204.246.173.0/24", "130.176.0.0/16", "64.252.64.0/18", "204.246.174.0/23", "64.252.128.0/18", "205.251.254.0/24", "143.204.0.0/16", "205.251.252.0/23", "204.246.176.0/20", "13.249.0.0/16", "54.240.128.0/18", "205.251.250.0/23", "52.222.128.0/17", "54.182.0.0/16", "54.192.0.0/16"], "CLOUDFRONT_REGIONAL_EDGE_IP_LIST": ["13.124.199.0/24", "34.226.14.0/24", "52.15.127.128/26", "35.158.136.0/24", "52.57.254.0/24", "18.216.170.128/25", "13.52.204.0/23", "13.54.63.128/26", "13.59.250.0/26", "13.210.67.128/26", "35.167.191.128/26", "52.47.139.0/24", "52.199.127.192/26", "52.212.248.0/26", "52.66.194.128/26", "13.113.203.0/24", "99.79.168.0/23", "34.195.252.0/24", "35.162.63.192/26", "34.223.12.224/27", "52.56.127.0/25", "34.223.80.192/26", "13.228.69.0/24", "34.216.51.0/25", "3.231.2.0/25", "54.233.255.128/26", "18.200.212.0/23", "52.52.191.128/26", "52.78.247.128/26", "52.220.191.0/26", "34.232.163.208/29"]}

For more information, see Locations and IP Address Ranges of CloudFront Edge Servers in the Amazon CloudFront Developer Guide at https://docs.aws.amazon.com/AmazonCloudFront/latest/DeveloperGuide/LocationsOfEdgeServers.html.

Jive Daily for Cloud (Mobile app)
  • https://api.embed.ly
  • https://fabric.io
  • https://cdn.mxpnl.com/
  • https://api.giphy.com/
  • https://api2.appsflyer.com/
  • https://api.qordoba.com/
Video module (Powered by Lexmark Perceptive Media)
  • https://video-svc.jivesoftware.com/
  • http://*.edgecastcdn.net/
  • https://*.twistage.com/
  • https://*.alphacdn.net
  • https://*.omegacdn.net
  • https://*.betacdn.net
  • https://i.embed.ly/
Jive Rewards (Cloud only)
  • https://rewards.jivesoftware.com
  • https://rewards.imgix.net/
New Relic (Cloud)
  • https://js-agent.newrelic.com/
  • https://bam.nr-data.net/
StreamOnce
  • https://streamonce.prod.jivehosted.com
Cloud Search service
  • US customers only:
    • search-ingress-adapter.aws-us-east-1-prod.svc.jivehosted.com
    • search-query.aws-us-east-1-prod.svc.jivehosted.com
  • EU customers only:
    • search-ingress-adapter.aws-eu-west-1-prod.svc.jivehosted.com
    • search-query.aws-eu-west-1-prod.svc.jivehosted.com
Cloud Analytics service
  • US customers only:
    • ca-ingress.aws-us-east-1-prod.svc.jivehosted.com
    • ca-cmr.aws-us-east-1-prod.svc.jivehosted.com
    • ca-query.aws-us-east-1-prod.svc.jivehosted.com
  • EU customers only:
    • ca-ingress.aws-eu-west-1-prod.svc.jivehosted.com
    • ca-cmr.aws-eu-west-1-prod.svc.jivehosted.com
    • ca-query.aws-eu-west-1-prod.svc.jivehosted.com