Enabling Social Media sharing

You can enable or disable the ability of community users to share community content to a variety of social media channels, such as Facebook, Twitter, and Gmail, directly from Jive.

Fastpath: Admin Console: System > Settings > Social Media Settings
Important: We do not recommend that you use widgets and widgetized Overview pages (including the Home page) in your community. For more information, see Understanding pages in places.

With this feature enabled, users can share documents, discussions, and blog posts on a variety of social channels. Users can even share community places if a place owner has enabled the Social Sharing widget in the place. You have the option of enabling some channels and disabling others. For more information about Social Sharing widget, see Widget reference.

By default, this feature is disabled. For security reasons, we recommend not enabling this feature in internally-facing communities.

In addition, you have the option of tracking your community's sharing stats by using AddThis tools (http://www.addthis.com/).

Note that, by default, the title of the Social Media widget is not displayed. If it is configured to be displayed, the same title appears on all Social Media widgets across the community; the title that can be specified when configuring the widget is ignored. If you want a specific title to be displayed, contact Support. For more information, see Getting started with the new Jive Support Portal on Worx.

To enable Social Media sharing:

  1. In the Admin Console, go to System > Settings > Social Media Settings.
  2. In General Settings > Enable Social Sharing, select Enable.
  3. If you want AddThis collect your community's sharing stats, set up the connection as follows:
    1. In Profile ID, specify your AddThis profile ID.
    2. In Click Tracking, enable or disable click tracking.
    3. In Toolbox HTML, specify how you want your sharing buttons to be displayed for users in your community (vertical or horizontal) as well as which channels to feature (for example, Facebook and Twitter). For specific code examples, refer to the AddThis documentation (http://support.addthis.com/customer/portal/articles/1337989-overview#.U0XIvceppBI).
  4. Click Save Settings when you're finished.
This enables the Social Media widget in the community.