Managing Support Center

The Support Center streamlines how users find answers by dedicating a path to just that.

The Support Center provides a user experience focused on enabling self-help and community support with the goal of reducing the number of new support cases being created.

The Support Center:
  • Helps users quickly find their answers by using predictive search and providing official answers.
  • Discourages users from cluttering up the community with already-answered questions by providing a configurable layout so you can surface targeted topics and common answers.
  • Gives users a place to easily ask the community a question if an answer doesn't exist.
  • Lets you adjust the layout and style to reflect your organization's content and branding.

Here's a sample of how you might set up Support Center for an internal community for a space exploration company.