Supported video providers and formats

Jive supports embedded and uploaded videos in content, comments, replies, and standalone videos.

Important: Jive is migrating from the Perceptive Media provider to the Jive video provider. Options and configuration relevant only for the Perceptive Media provider are marked with (Perceptive). They will be removed once the migration is finished.

Supported video providers

Uploaded standalone video (videos created from the pencil icon) sources:

  • Jive Video provider for uploaded videos. For more information, see About Jive Video provider.
  • Perceptive Media for uploaded videos (Perceptive)

Embedded sources for both standalone videos and inline in the body of other content types:

Custom support for the following sources:

  • Brightcove - New Studio
  • Kaltura Cloud
  • Google Drive

Supported formats for uploaded videos

Supported video formats
MP4 (.mp4), AVI (.avi), MOV (.mov), MPEG (.mpg, .mpeg)
By default, a video file selected for upload must be less than 2 GB and no longer than 4 hours. The maximum video duration can be adjusted for your community.
Supported caption / transcriptions file types
WebVTT (.vtt), DFXP (.dfxp), SRT (.srt), SAMI (.sami, .smi), SCC (.scc), TTML (.ttml)
By default, the caption / transcription file size must not exceed 10 MB. The maximum file size can be adjusted for your community.
Supported image formats for thumbnails
JPG (.jpeg, .jpg), static GIF (.gif), BMP (.bmp), PNG (.png)
By default, the video thumbnail should be at least 640 pixels wide with the file size less than 2 MB. Animated GIFs are not supported. The requirements for thumbnails can be adjusted for your community.

For more information, see Configuring video preferences.

Supported formats for uploaded videos (Perceptive)

Supported video formats
AVI, MOV, WMV, MP4, MPEG, FLV, 3GP, and 3G2
Supported video codecs
All of the popular MPEG-4 variants like DivX, XviD, H.264, 3IVX, MSMPEG4, and Windows Media 9
Supported audio codecs
MP2, MP3, WAV, AAC (typically seen in QuickTime files), Windows Media audio, and for mobile devices AMR in both narrow-band and wide-band varieties