Managing IP restrictions

On Jive Cloud Admin, you can set various IP restriction rules for the Jive site of your organization.

Fastpath: Jive Cloud Admin > IP Restrictions

General considerations

  • A restart is not required.
  • Restrictions take effect as soon as the task is complete.
  • If the JCA task fails with a Puppet failed while updating IP restrictions message, contact Support.
  • IPv6 addresses for Hosted instances are not supported. IPv6 addresses can be added to Cloud instances only.
  • If you want to set up another instance with similar rules, click Bulk Copy of Rules and then add the rules to the other instance.

Whitelisting and blacklisting

IP restrictions can be used to either allow only certain IP addresses access to your site (whitelisting) or to block access for only specific IP addresses (blacklisting).

  • Whitelisting: Adding IP addresses to a whitelist means allowing access for only the whitelisted IP addresses and blocking all other IPs.
  • Blacklisting: Adding IP addresses to a blacklist means blocking access for the backlisted IP addresses and allowing all other IPs.

Whitelisting is a useful tool for allowing only a specific subset of known people to use your Jive instance. This is most often used for companies that are using Jive internally and only want their employees to access the site while they are on the company network. Blacklisting may be useful when you need to block certain groups of people from accessing your site. For example, you may use this to block spammers and bots.

People who are not allowed to access your site, either because they are on your blacklist or are not in the whitelist, are unable to load your site and see a Forbidden error message.

The message which forbidden user see

CIDR Notation — IP Restriction format

You must use CIDR notation when inputting your IP addresses when configuring an IP restriction rule.

The CIDR notation, or Classless Inter-Domain Routing, is a compact way of representing one or many unique IP addresses by using the first address of a network and the number of significant bits in its associated subnet mask. Additions to your installation's whitelist must be in IPv4 format.

IPv4 address ranges can use a maximum of 32 significant bits. For example, a single address can be represented as, while represents the block of IPv4 addresses from to