|Setting up the Salesforce Question-to-Case Connector|
Page layout in Salesforce controls the look and feel of Cases along with visual-force pages, related lists, buttons, fields and other components that can be displayed to the User. A customized Case page layout that includes the required components is included in the Salesforce Question-to-Case package. The page layout can be assigned to specific Profiles. Components from the page layout can be incorporated into an existing page layout.